SAP Program Manager

ph3Why Infosys /h3 pWe invite you to be part of and be inspired by an open-minded way of working in our multinational corporation If you want to accompany us on the way to the future of IT, you prefer innovation instead of boring repetitive project work and you want to experience growth instead of stagnation /p h3Role – Program Manager /h3 h3Technology – SAP AMS, SAP S4 Hana /h3 h3Location – Germany /h3 h3Why Infosys /h3 pWe invite you to be part of and be inspired by an open-minded way of working in our multinational corporation If you want to accompany us on the way to the future of IT, you prefer innovation instead of boring repetitive project work and you want to experience growth instead of stagnation /p pWe offer exciting challenges in one of the most dynamically growing SAP consulting companies in Europe. With us you will further expand your experience and skills within a global corporate culture together with qualified and motivated colleagues. Our growth plans open up great career opportunities in a highly stimulating environment. With this growth you will get a chance to lead large global teams who work in the digital transformation journeys of our customers, mostly the DAX 30 or Fortune 1000 organizations. /p pWe are seeking a dynamic and results-driven Program Manager – AMS to lead and oversee end-to-end application support and service delivery for our enterprise clients. In this role, you will be responsible for managing large-scale AMS programs, ensuring SLAs are met, driving continuous improvement, and collaborating with cross-functional teams to deliver high-quality IT services.

We offer
you not only a learning environment with modern “on-demand” learning methods in which you can deepen your knowledge, but you will get to apply those learnings in real-time. /p h3Job Description /h3 ul liRelevant Service Delivery experience in Managed Services for SAP systems (S4HANA and/or ECC) functional and/or subject matter expertise can supplement for years of direct SDM experience /li liExperience in a people management role, leadership /li liExcellent problem-solving, communication, and leadership skills. /li liStrong acumen to understand the business needs and ability to manage services in a very dynamic environment /li liKnowledge and experience with SLA’s, OLA’s, and Contracts in insourced or outsourced environments. /li liGood understanding of SAP ERP, functional and/or technical SAP application knowledge. /li liKnowledge of industry trends, their impact on business strategies, and SAP’s strategy and service portfolio. /li liIdeally have SAP S4HANA, IT Service Management, Project Management certifications /li liKnowledge and experience with Agile and Lean process methodology preferred /li /ul h3Responsibilities: /h3 ul liAs the one face to the customer, you will take along various service lines, giving guidance to the relevant delivery heads on the staffing needs, commercials, availabilities and the interests of the service lines even as you try to build synergies amongst them to craft efficient, lean and quality solutions for your customers. /li liOversee the delivery of SAP AMS, ensuring alignment with customer requirements. /li liMaintain service quality and availability in adherence to SLAs and KPIs. /li liManage day-to-day operations for system reliability and collaborate with technical teams to resolve issues promptly. /li liServe as the primary point of contact for clients regarding SAP AMS services. /li liBuild and maintain strong relationships through regular performance reviews and feedback collection. /li liCoordinate stakeholder meetings to strengthen client partnerships. /li liIdentify opportunities for system improvements and enhancements to optimize client business operations. /li liRecommend and implement best practices to improve service delivery, reduce costs, and enhance efficiency. /li liMonitor and manage team performance, providing guidance and implementing performance metrics. /li /ul h3Preferred /h3 ul liITIL certification or experience in ITIL-based service management. /li liExperience with SAP Solution Manager or other service management tools. /li liPMP or other project management certifications. /li liFamiliarity with cloud-based SAP solutions (e.g., SAP Cloud Platform). /li /ul h3Personal Skills /h3 ul liPronounced ability not only to analyze but to connect the dots and think laterally /li liA high degree of pro-activeness and leadership /li liPassion for being customer focused and establishing long term relationships /li liIntense drive for excellence and quality /li liExcellent communication skills /li /ul h3About Infosys /h3 pInfosys is a global leader in next-generation digital services and consulting. We enable clients in 59 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer clients, in 59 countries, as they navigate their digital transformation