Back Office Representative With Spanish And English

Please note that these positions are based in Sofia, Bulgaria. Are you ready to take the next step in your career and achieve your next challenge?If your answer is YES
- join the leader in the CX (Customer Experience) industry TELUS Digital BulgariaAs a Digital Trust and Safety Specialist with Dutch and English, you will:Review user-generated back-office information, which may include sensitive or potentially disturbing content, and ensure compliance with established policiesTake prompt and appropriate action on information that violates guidelines or poses risksStay updated on internal policies to ensure accurate implementationIdentify and analyze patterns to proactively address potential risksWe’re looking for someone with:High attention to detail Comfortable processing sensitive informationStrong ability to defend decisions and provide context with logical reasoningAbility to identify patterns in behavior to enhance decision-makingStrong organizational and time management skills to deal with shifting priorities and high volumes of workExperience investigating fraud, spam, or other types of inappropriate information is an assetRequired

qualifications:
Fluent in DutchB2 or higher English language skillIn return, we will give you:Fully paid training Stable job and career development opportunitiesAttractive salaryAdditional health insuranceMore than fifty benefits and services to choose fromPositive international working environmentSupport and learningEmployee referral bonusesRelocation Bonus: €1,200 Gross (paid in 2 instalments)
- to support relocation and initial rent costs21 Days of Company-Provided Accommodation on arrival, and assistance in finding a long-term homeFlight Tickets Covered
- we handle your travel to SofiaWith the provided opportunity, you'll enjoy all the benefits from our incredible TELUS Tower office in Sofia
- such as top location in the city center, personal gym, relax and gaming areas, and the possibility to be part of an amazing team Does it sound like the perfect job for you? Apply nowAbout us: TELUS Digital Bulgaria is the largest employer in the CX (Customer Experience) industry in the country with over 4,000 team members. The company provides a broad portfolio of services
- designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.#IDJob#LI-DNIWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.