Team Coordinator IAM

Position

• Department: Systems & Infrastructure

• Team: Modern Workplace Endpoint & IAM

• Reports to: Infrastructure Manager

• Scope: Coordinates work across all three Systems & Infrastructure teams

Role purpose

The Team Coordinator, IAM & Modern Workplace Engineer reports to the Infrastructure Manager, joins the Modern Workplace Endpoint & IAM team, and coordinates work across all three Systems & Infrastructure teams.

Coordination is the primary responsibility. Alongside this, the role drives practical progress on IAM improvements and provides technical guidance and limited hands‑on support to the Modern Workplace team.

This is a senior, hands‑on role without formal people‑management responsibility.

Main responsibilities

Cross-team coordination

• Maintain a cross-team view of operational work, changes, projects, maintenance and lifecycle activities.

• Translate agreed priorities, dependencies and available capacity into clear planning and follow‑up.

• Monitor progress, workload, capacity and blockers across the three teams.

• Resolve routine planning conflicts and elevate significant priority, capacity or ownership conflicts to the Infrastructure Manager.

• Ensure activities have clear ownership, next steps and appropriate follow‑up.

• Coordinate dependencies and sequencing between the three teams and relevant IT stakeholders.

• Organise effective planning and follow‑up meetings.

• Consolidate and communicate operational status, project and change progress, risks, capacity constraints and blockers.

• Improve cross-team collaboration, working practices and delivery predictability.

• Coordinate execution without taking over engineers’ technical ownership or decision‑making responsibilities.

Identity and access management

• Engineer, configure, operate and improve IAM technologies and controls, including Active Directory, Microsoft Entra ID, Conditional Access, MFA, SSO, privileged and non-human identities, and PKI and certificate services.

• Drive practical progress on IAM improvements, risks, weaknesses and technical debt.

• Define and maintain practical IAM standards, guidelines and reference configurations.

• Review authentication, authorization and access‑control solutions and validate correct implementation.

• Coordinate remediation of IAM deviations with the responsible technical or application teams.

• Provide hands‑on expertise during IAM incidents and root‑cause investigations.

• Support access reviews, identity governance, privileged‑access governance, audits and access certification.

• Track IAM developments, security changes and deprecations.

Modern Workplace contribution

• Provide technical guidance on Microsoft 365, endpoint management, application deployment and endpoint security.

• Support complex Modern Workplace incidents and improvements where IAM or broader technical guidance is required.

• Contribute limited hands‑on Modern Workplace engineering when priorities and capacity require it, while retaining coordination and IAM as the primary responsibilities.

• Contribute coordination and IAM expertise to projects and changes.

• Participate in the shared Systems & Infrastructure on‑call rotation when required.

Required profile

• Bachelor’s degree in IT, or equivalent knowledge and competence gained through relevant professional experience

• Senior‑level technical coordination and IAM capability

• Demonstrable experience coordinating technical work, priorities, capacity and dependencies across multiple teams

• Broad practical experience with:

  • Active Directory and Microsoft Entra ID

  • Authentication, MFA and SSO

  • Conditional Access

  • Privileged, workload and service‑account identities

  • PKI and certificate services

  • IAM incidents, risks and technical debt

• Working knowledge of Microsoft 365 and endpoint‑management technologies

• Experience using ITSM and planning tools to maintain visibility of workload, priorities, capacity, dependencies and blockers

• Good understanding of least privilege, access governance, security‑by‑design and IAM security principles

• Strong planning, prioritisation, communication and stakeholder‑management skills

• Ability to in