Onsite IT Support Technician

We are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology.

We are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations.

Here, we like to say that technology is not the end, but the means: what really matters are the people who drive it all.

Our mindset is AI First, meaning we invest in cutting-edge technology in everything we do, focusing on results for our clients.

We are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects.

More than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses.

If you are looking for a place to develop, innovate, and be part of something bigger, the Stefanini Group is your place.

Working in a fast-paced, constantly evolving environment, you will provide excellent customer service and hands-on support. This is a great opportunity to join an ambitious company at the forefront of its industry and play a key role in delivering a high-quality IT support service.

This is a varied and challenging role. You will ensure that support requests and incidents are handled promptly and professionally. You should take a proactive approach, responding to queries by phone, email, and in person. You will also act as an escalation point, working with third-party resolver groups to address issues that you are unable to resolve yourself.

Job responsibilities

• Provide support that consistently meets or exceeds customer expectations;
• Identify, analyse, and repair product failures. Order and replace parts as needed;
• Support and maintain user account information, including rights, security, and system groups;
• Receive and resolve issues from Tiers 2 and 3 when on-site assistance is needed to solve a hardware or software issue, in cooperation with the resolver group that transferred the issue, if necessary;
• Provide troubleshooting and problem-resolution support for all network devices;
• Coordinate with third-party vendors to resolve hardware and software problems, as required;
• Receive and resolve hardware- or software-related issues from Tiers 2 and 3 when on-site break-fix support is needed;
• Work with hardware and software vendors on planning and problem resolution;
• Work with manufacturers and third-party vendors to obtain technical assistance;
• Install PCs, peripherals, and LAN-based equipment;
• Assist with setting up security, file access, and other administrative procedures related to office moves;
• Move workstations, peripherals, and telecommunications equipment, as required;
• Order, receive, and provide all required equipment, materials, and third-party vendor services to implement IMACs;
• Install and set up equipment, cables, outlets, and all other hardware required to implement IMACs;
• Test completed IMACs and confirm acceptance by the end user;
• Document changes to inventory use and configuration;
• Provide AV and conference support for software such as Webex, Skype for Business, and Zoom.

• At least 5 years' experience in onsite support. An equivalent combination of education and related experience may also serve to meet these minimum requirements;
• ITIL V4 Foundation Certification (recommended);
• Microsoft Operating System / Office Certification(s) will be an asset;
• Advanced MS Office 365 skills;
• Scripting, coding skill will be considered an advantage;
• Able to solve simple hardware issues;
• iOS, Android advanced user, Basic Networking skills;
• Knowledge of Active Directory, permissions;
• Team Player and Analytical Thinking;
• Open and positive personality and ability to manage stress effectively;
• Customer oriented (Service awareness) with good interpersonal and communication skills;
• Able to adapt in a fast-evolving technology environment and ability to learn;
• Able to assume day to day responsibilities generating specific deliverables;
• Relationship-builder, at ease with people and capable of quickly building trust;
• Language skills: Proficiency in Dutch and a good level of English.

• Personalized learning journeys and a structured career path;
• International work environment with multicultural teams;
• Access to LinkedIn Learning, internal mentoring programs, and the global SAI Library for AI empowerment;
• Employee Assistance Program (EAP) w