Especialista Service Now
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Buscamos um profissional que será responsável por implementar, configurar, administrar e otimizar a plataforma ServiceNow, uma ferramenta amplamente utilizada para gestão de serviços de TI (ITSM), automação de processos, atendimento a usuários e fluxos de trabalho corporativos.
Responsabilidades
- Configurar módulos da plataforma ServiceNow.
- Criar formulários, catálogos de serviços e workflows.
- Personalizar funcionalidades conforme as necessidades da empresa.
- Desenvolver fluxos automatizados para reduzir tarefas manuais.
- Criar aprovações automáticas e integrações entre sistemas.
- Utilizar JavaScript para criar scripts e customizações.
- Desenvolver aplicações dentro da plataforma (App Engine).
- Criar relatórios e dashboards.
- Gerenciar usuários, grupos e permissões.
- Monitorar desempenho e segurança.
- Realizar atualizações e manutenção do ambiente.
- Resolver incidentes relacionados ao ServiceNow.
- Identificar oportunidades de otimização dos processos de negócio.
- Treinar usuários e equipes.
Desejáveis
- ITIL (boas práticas de gestão de serviços).
- JavaScript.
- Banco de dados e integrações via APIs REST/SOAP.
- Fluxos de trabalho (Workflow e Flow Designer).
- Gestão de incidentes, mudanças e requisições.
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