Quality Officer
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Jouw uitdaging
- Als Quality Officer ben je verantwoordelijk voor het volledige beheer van schadedossiers:
- Je onderzoekt schadegevallen aan goederen en transportmiddelen.
- Je verzamelt en analyseert alle relevante informatie en documenten.
- Je onderhoudt contact met klanten, leveranciers, verzekeraars en experten.
- Je coördineert expertises en volgt dossiers op van A tot Z.
- Je beoordeelt aansprakelijkheden volgens de geldende transportwetgeving (o.a. CMR).
- Je behandelt schadeclaims of motiveert waarom een claim wordt afgewezen.
- Je onderhandelt waar nodig over schadevergoedingen en verjaringstermijnen.
- Je registreert en volgt klachten op en denkt actief mee over preventieve maatregelen.
- Je rapporteert kwaliteitsresultaten en ondersteunt verbeterprojecten.
- Je detecteert structurele problemen en werkt mee aan oplossingen om toekomstige schadegevallen te vermijden.
- Je helpt mee bouwen aan een sterke kwaliteitscultuur binnen de organisatie.
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