Senior IT Operational Officer

il y a 3 semaines


Zaventem, Belgique Next-Link Temps plein
IT Operations Officer - 12 months - Brussels
One of our important clients is currently looking for a Senior Operational Officer for the IT Operations Team. This is a 12-month contract and rate is negotiable.

Key Responsibilities:

  • Assist the head of operations in leading and driving the operational transformation initiatives, aiming for high operational excellence.

  • Implement SIAM principles and utilize ITIL 4 to streamline operations and enhance service delivery.

  • Develop and establish a future-oriented operating model and efficient governance structures.

  • Interact with outsourcing partners and coordinate with offshore teams to ensure seamless operations.

  • Facilitate the onboarding of new vendors, overseeing the management of multiple contracts essential to the digital roadmap and contractual obligations

  • Prepare and execute the handover process to new suppliers, including the transfer of application support and planning of service fulfillment by the new suppliers.

  • Set realistic goals, mobilizing the necessary resources and getting their commitments to achieve these objectives effectively.

  • Act as a direct report to the Head of IT Operations, contributing to strategic decision-making and operational leadership.


RequirementsQualifications:

  • A minimum of 15 years of experience in IT operations, with a track record of leading operational transformations and achieving operational excellence.

  • Demonstrated experience in implementing SIAM principles and a deep understanding of ITIL 4.

  • Experience in setting up and managing large infrastructure and IT operation outsourcing deals, including working with offshore resources, particularly in India or similar environments.

  • Six Sigma certification is highly desirable.

  • Strong problem-solving skills and a people-centric leadership style.

  • Proven ability to set and achieve ambitious improvement goals, effectively managing resources to meet organizational objectives.

  • Bachelor’s or master’s degree in Information Technology, Computer Science, Business Administration, or related fields.



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