IT Technical Support Manager

il y a 3 semaines


Leuven, Belgique Istorm Temps plein
Functieomschrijving Manage and develop the international support department. Define and execute processes to ensure SLAs are met. Follow-up on client adoption rate. Formalize the customer ticket handling process.  Analyze complex problems, research solutions in collaboration with the R&D team and document problems to ensure a better level of support. Manage the Customer Success Manager & 2 technicians and help them prioritize their tasks. Collaborate internally with R&D teams and externally with our clients.  Communicate clearly with clients and build strong relationships. Profiel You have a degree in Technical studies (Civil Engineering, Computer Science, etc.) OR Business or any equivalence in experience. You have at least 3 years of experience in managing a support team in the world of software and software implementation. Excellent written and oral communication (FR/NL/EN). Technical IT skills:Engineering background: general computer and network knowledge, experience in maintaining complex computer systems (Database, Process control/supervision, Remote access tools such as RDP, FTP, Automation via scripts, Data analysis via SQL...).Ability to acquire full mastery of the tools offered by the company (become an expert at user and administrator level). Agile mindset, willingness to learn, process oriented and problem-solving. You are a self-driven and motivated person, who can manage his time and projects independently. Organisatie- en afdelingomschrijving

My client is a SaaS scale-up working on becoming a European leader in the digital transformation of the constrution industry. They are looking for a new resource for their IT team based in Walloon-Brabant.

Aanbod Competitive compensation plan Opportunity to work in a fast moving, fast growing software company Strong, results-oriented culture Games, fun, parties & more
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