Customer Support Engineer
il y a 1 semaine
Description
At KLA each employee contributes to the advancement of humanity and technology through our industry leading tools and solutions
A Customer Support Engineer at KLA is primarily responsible for customer service activities associated with installation, troubleshooting, diagnosing, and repairing of capital equipment at customer sites.
This is an excellent opportunity for a recent engineering Graduate to start their career or an experienced Engineer to progress their career in a technically challenging environment
Key responsibilities:
·Responsible for customer service activities associated with installation, troubleshooting, diagnosing and repairing of capital equipment at customer sites.
·Represents the company to the customer and assumes accountability for customer satisfaction with service.
·Repairing of system level problems (which have multiple causes and for which no standard procedures exist)
·Prepares fields service reports on customer support activity and provide documentation to other supporting functions on re-occurring problems.
·Assures operational quality of system equipment.
·Coordinates actions with customers to minimize down time.
·Prepares quotes for customers based on labour, travel expenses incurred and parts needed.
·There will be between 70% to 80% travel in this role to customers site.
Skills and experience
·Experience with troubleshooting techniques in repairing complex and sophisticated tools.
·Well-able to read and interpret electronic/electro-mechanical schematics and drawings.
·Ability to address overall system issues (hardware, software, networking, automation, applications); ability to drive customer improvement programs, change order programs.
·Understanding of customer application/utilization of assigned equipment set in production environment desirable.
·Excellent analytical problem-solving skills
·Creative thinking approach to deal with customer challenges and needs
·Fluent English (Both written and spoken)
· A valid driving license is required for the country you will be working in
Minimum Qualifications
Bachelor’s level Degree in Engineering, Electronics, Electrical Engineering and 2 years of related work experience or 5 years industry working experience
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