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Employee Broker Support

Il y a 3 mois

Kapellen, Belgique Axis Group Temps plein
Are you a proactive IT enthusiast with a passion for the insurance industry? Then the position of Insurance Clerk - IT Support is for you As a troubleshooter, you will help brokers with technical questions, analyze issues and implement appropriate solutions. With a bachelor's degree and experience in first-line support, you are the analytical team player we are looking for. You speak fluent Dutch and good French, and are ready to support customers and improve processes. With an attractive salary, a permanent contract and growth opportunities, our client offers a bright future in a growing insurance company. Apply now

Description

  • You handle telephone and email inquiries and issues from brokers about insurance tools and programs.
  • You analyze a technical issue, look for the cause and find an appropriate solution for the customer. Where necessary, you follow up with the broker via screen takeover.
  • You take care of the corresponding administration: you document your actions, create master tickets and follow up escalated tickets in the management system.
  • You communicate with your colleagues in IT and the insurance department about common questions.
  • You think along how to improve and streamline processes, working methods and tools within the team.
  • You will inform yourself about the latest updates and developments of tools and programs and also learn about the IT landscape and how the insurance department ("Operations") works.

Profile

  • You have a minimum of a bachelor's degree.
  • You have a strong interest in IT. Preferably you already have experience as a first-line support / help desk employee.
  • You have an affinity with the insurance sector and would like to learn more about it. You will be supported in this through on-the-job training and scripts.
  • You speak and write Dutch fluently and can communicate professionally in French.
  • You are analytically strong.
  • You get energy from investigating a new IT question from the customer and proactively look for a good solution.
  • You are customer-oriented and enjoy helping brokers further, even with complex issues.
  • You are a team player and committed. Together with your colleagues, you ensure that your team works together even more closely and efficiently.

Offer

  • Indicative monthly salary: € 2501 - € 4500
  • A permanent contract of indefinite duration.
  • An attractive remuneration with an extensive package of fringe benefits.
  • Working for a growing and ambitious insurance company.
  • The chance to grow through various training and advancement opportunities.