ServiceNow (senior) Manager

il y a 3 semaines

Zaventem, Belgique Deloitte Temps plein

Description of the position

Press space or enter keys to toggle section visibility Can’t wait to make an impact on the world?  You’re not alone. Join us in driving progress in the working world and beyond. Your journey with us Are you passionate about technology? Energized by a dynamic environment that offers opportunities for professional growth and new responsibilities? Are you interested in helping clients drive alignment with their business, work with a ServiceNow Global Elite Partner and establish a culture focused on adding business value? If you are seeking a role that offers you the opportunity to advise clients through critical and complex issues, while allowing you to develop personally and professionally, consider a career in Deloitte's Technology Strategy & Transformation (TST) ServiceNow practice. Work you will do Deloitte is an industry leader in our client's Enterprise Service Transformations. We recognize that the backbone enabling our clients aspirations for advancement solutions often involves next-gen ServiceNow implementations. From blueprint, to implementation, and ongoing services we offer a full scope of innovative solutions to help meet those goals. Our talent is ready to innovate, grow our services, and empower our clients to leap frog forward in their technical capabilities. Building your career here offers the opportunity to work with cutting-edge technologies delivering next-Gen ServiceNow solutions. We embrace the tech enthusiast mindset and encourage our talent to keep their skills evolving at the speed at which the marketplace desires. ServiceNow has undoubtedly transformed the way technology enables businesses to perform. It represents a radical shift in how IT services are obtained, used, and managed. Companies are navigating through the various options and deciding between single, or a combination of solutions, across different and dynamic platforms. Our employees are empowered to think outside norms and provide innovative solutions to enable our clients IT successes. Let's talk about you Very excited to speak with candidates who have or hold * Minimum a Bachelor's degree (preferably a Master's degree) in Business, Information Systems, Computer Science and 6+ years of relevant work experience * Minimum 4 years experience with ServiceNow implementation, especially in IT Service Management, Customer Service Management, IT Business Management or IT Operations Management * Experience with solutioning and delivering complex enterprise technology implementations * Experience building clear value propositions and relaying the ServiceNow concept in a clear and concise way to meet business needs * Experience identifying and resolving potential trade-offs or conflicts among technical solutions options, and ability to align this with business outcomes or impacts * Strong business acumen, with the ability to quickly translate theoretical concepts into practical outcomes that deliver business value * Strong oral and written communication skills, including presentation skills (MS Visio, MS PowerPoint) * Excellent command of written and spoken English, as well as either Dutch or French * Ability work independently and manage multiple task assignments Ideally, you * have experience with general technology implementation and software development lifecycle experience * have experience in all phases of the Application Development Lifecycle, Agile Management * obtained certifications in ServiceNow Administration, IT Service Management, Customer Service Management, IT Business Management, IT Operations Management and ITIL * are a certified ITIL V4 practitioner

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