Stagiaire CRM

Founded in Brussels in , Delvaux is the oldest fine leather goods house in the world, crafting and designing without interruption in its workshops since then. Delvaux is the inventor of the modern handbag, having filed the first-ever leather handbag patent in the world, in . Among its extremely rich archive of over 3, designs, Delvaux’s emblematic creations include The Brillant , The Tempête , The Pin and The Lingot . Steeped in emblematic addresses around the world, from Saint-Honoré to New Bond Street to Fifth Avenue, all 60 Delvaux boutiques are different. Official purveyor to the Royal Court of Belgium since , Delvaux has always shared and celebrated Belgian cultural references and values.

We are looking for a Trainee Assistant CRM for a 6 months' traineeship.

Within the Client & E-commerce team, you will be reporting directly to the CRM Manager in charge of all CRM topics within the company. You will play a central role in the development of a client centric mindset internally. As the custodian of client data, you work closely with retail, marketing, communication and merchandising departments. You carry out regular and ad hoc customer studies in order to develop a deep understanding of our client base and share it to relevant stakeholders internally.

Mission:

• Support our retail teams in the definition & structure of clienteling initiatives;

• Set-up and run of the client knowledge report internally;

• Assist in the creation & run of various client initiatives (events, diners, visits etc…);

• Update our clienteling tools with the proper content and segmentations;

• Assist in the application of the CRM strategy worldwide as well as foster close contacts with store managers and Brand CEOs;

• Identify and roll-out innovative tools to improve efficiency of client initiatives;

• Assist in the creation of various Newsletters and associated definition of relevant KPIs & reports;

• Carry-out regular (monthly) and ad hoc client studies.

This list is not exhaustive.

Profile:

We are looking for candidates looking forward to joining a fast-pace, collaborative and international team.

• Business school education or similar relevant studies (marketing, luxury, digital etc.)

• Knowledge of the retail & luxury sector is a plus

• A capacity for data analysis and synthesis

• Fluent in French & English