Desktop Support

Role Title : Desktop Support

Location : Liege, Belgium

Contract Duration : 6 months to start with

Must Have skills

Primary: Desktop Support

Secondary: AV Supp

Detailed JD :

· Provide L1/L2 technical support to users across hardware, software, and network issues.

· Install, configure, and maintain desktops, laptops, mobile devices, printers, and related peripherals.

· Troubleshoot issues related to Windows 10/11, macOS, Microsoft Office Suite, and other common applications.

· Manage and support devices enrolled in Microsoft Intune (Endpoint Manager) including compliance policies, app deployments, and updates.

· Support users with Office 365 tools like Outlook, Teams, OneDrive, SharePoint, and Exchange Online.

· Perform user account management and password resets via Active Directory

· Use remote desktop tools TeamViewer to support remote users.

· Ensure systems are compliant with security standards including antivirus, patches, and updates.

· Maintain IT inventory and documentation using helpdesk/ticketing systems.

· Assist with onboarding/offboarding processes, including provisioning of new users, email accounts, and device setup.

· Collaborate with the broader IT team for escalations, project deployments, and infrastructure tasks.