About the job:
You will build smart, scalable solutions within the ServiceNow platform, with a focus on ITSM and CSM modules, and contribute to the further evolution of the platform, including AI and GenAI functionalities.
You work end-to-end on projects: from analysis and design to development, testing and implementation. In addition, you will support platform governance, maintenance and optimization, and advise on best practices.
Roles and responsibilities:
• Design, configure, and develop ServiceNow solutions (ITSM, CSM).
• Building applications, flows, UI policies, business rules and integrations.
• Supporting the entire project lifecycle: analysis ? design ? development ? testing ? deployment.
• Maintain and improve existing modules, implement new features.
• Realize integrations via REST/SOAP, MID Server or Integration Hub.
• Contribute to AI-driven innovations such as Predictive Intelligence, Virtual Agent and Automation.
• Ensure compliance with platform governance, performance, and security.
Requirements:
• At least 4 to 5 years of experience as a ServiceNow Developer/Consultant.
• Hands-on experience with ITSM and CSM modules.
• Strong knowledge of JavaScript (client & server), Flow Designer and APIs.
• Experience with integrations (REST/SOAP, MID Server, Integration Hub).
• Knowledge of ACLs, platform security and CMDB structures.
• Analytically strong, communicative and independent.
• Certifications: CSA (Certified System Administrator) and CAD (Certified Application Developer) required.
• Additional benefits: CIS-ITSM, CIS-CSM, CTA or experience with ServiceNow AI/GenAI functionalities.
What we offer:
• Consultancy assignment in an innovative and professional environment.
• Market-based daily rate and flexibility (freelance or consultancy contract).
• Ability to work with modern technologies and AI functionalities.
• Personal guidance and growth opportunities within the project and the organization.
• Hybrid working model: combination of office and homeworking.
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