Store Manager

What's the role about?

Topologie is a global co-creation fashion brand empowering customers to deconstruct their style and unlock endless possibilities. As Store Manager in Antwerp, you will lead the team, own the store's performance, and bring the brand's co-creation concept to life for every customer who walks through the door.

What you'll be doing?

Leadership & Team Management

• Lead, coach, and develop a high-performing team, creating a culture of accountability, collaboration, and service.
• Recruit, onboard, and train new team members to support store growth and uphold brand standards.
• Lead by example on the floor, acting as a mentor in both customer service and operational excellence.
• Conduct regular performance check-ins, coaching sessions, and ensure consistent feedback loops.
• Ensure consistent communication with the EU leadership team.

Customer Experience

• Champion Topologie's co-creation concept, ensuring staff are trained to deliver a unique customization experience.
• Manage and work with local CRM tools, being accountable for all in-store CRM activity and clienteling.
• Develop local community relationships and partnerships to drive store traffic and enhance brand presence.
• Handle customer issues with professionalism, empathy, and a solutions-oriented mindset.

Sales & Performance

• Drive sales performance and deliver on KPIs through daily leadership and business insight.
• Analyze store performance and proactively implement strategies to grow sales, conversion, and customer retention.
• Implement local sales strategies and clienteling initiatives to build customer loyalty and repeat business.
• Support marketing initiatives, including in-store events and promotions, in collaboration with the EU team.

Operations

• Ensure operational excellence, including inventory management, visual merchandising, and adherence to brand guidelines.
• Oversee compliance with all company policies and procedures.
• Ensure compliance with Belgian labor laws, health & safety regulations, and company operational standards.
• Collaborate with the HQ team on reporting, stock management, and retail KPIs.
• Participate in scheduled leadership calls with Paris & HK HQ at least every other week.

What you'll ideally bring

• 4 years of store management experience in premium or lifestyle retail.
• Proven track record in team leadership, driving sales, and delivering outstanding customer service.
• Strong business acumen and ability to translate KPIs into action plans.
• Strong communication skills and ability to build rapport with diverse teams and customers.
• Passionate about customer experience, brand storytelling, and community engagement.
• Comfortable working in a start-up environment and flexible with evolving responsibilities.
• Ability to occasionally lift and move up to 14 kg as part of daily store operations.

Languages

• Fluent Dutch and English required; French and other languages are a plus.

What we'll do for you

• A leadership role with real ownership over store performance and team development.
• Performance-based incentives.
• Employee discounts on Topologie products.
• A dynamic and supportive work environment within a fast-growing international brand.
• Opportunities for career growth within the company.