Account Manager

We are currently hiring for our client who has more than 55 years of expertise and more than 500, 000 employees across 6 continents, delivers Global Information Technology, Consulting and Business Process Services, in Cognitive Computing, Hyper-automation, Robotics, Cloud, Analytics and Emerging Technologies for the international leading organizations across the world in diverse domains such as Aerospace and Defense, Capital Markets, Banking, Retail, Utilities, Platform and Software Products, Healthcare, Insurance, Oil and Gas and many others.

Position: Account Manager

Location: Brussels, Belgium

Language requirement: Fluent English and French language skills

Engagement: Permanent Role

Experience managing large public-sector or institutional accounts is a strong advantage

Role Summary

The role is essentially a blend of relationship management, staffing, service delivery governance, and business development, all within the unique regulatory and organizational context of public sector client for sustainable growth.

Client Relationship Management

• Serve as the single point of contact between the ICT contractor and the client
• Build and maintain trusted relationships with stakeholders including IRMOs, IT managers, project officers, and contract managers
• Understand the institution's strategic IT roadmap and align service delivery accordingly

Contract & Service Delivery Oversight

• Ensure compliance with Framework Contracts and project specific contracts
• Monitor SLAs (Service Level Agreements) and KPIs, ensuring contractual obligations are met
• Oversee delivery of ICT services such as application development, infrastructure management, support, or consulting
• Manage specific contracts, order forms, and amendments in coordination with the client's contracting authority

Resource & Team Management

• Coordinate the allocation and rotation of ICT consultants and technical profiles (developers, architects, analysts, project managers, etc.)
• Ensure submitted profiles and CVs meet client requirements.
• Manage onboarding and offboarding activities, including security clearances, access provisioning, and compliance processes.
• Maintain a healthy resource pipeline to ensure service continuity.

Commercial & Business Development

• Identify opportunities for new order forms, contract extensions, or service expansion within existing framework contracts
• Respond to client requests, mini-competitions, and service opportunities under framework agreements.
• Prepare pricing proposals, staffing plans, and commercial offers.
• Track revenue, profitability, and account forecasts.

Governance & Reporting

• Participate in steering committees and operational meetings with client counterparts
• Prepare regular reporting on service delivery, resourcing, financial performance, risks, and operational metrics.
• Ensure compliance with EU procurement regulations, GDPR, information security standards, and client-specific policies. (e.g., EU Restricted data handling)

Industry Knowledge

• Ability to navigate complex stakeholder environments and multi-level governance structures.
• Understanding public procurement frameworks and competitive bidding processes.
• Familiarity with enterprise IT governance practices and digital transformation initiatives of public sector
• Experience collaborating within multi-vendor delivery environments.
• Knowledge of common enterprise collaboration, project management, and document management platforms (like ARES)

Does that sound interesting?

You are welcome to submit your application, consisting of your CV. We work with ongoing recruitment so send in your application as soon as possible.

We look forward to receiving your application via LinkedIn or by email to zeeshanmohammed@rezolve.com

Equal Opportunity Employers: Our clients provide equal opportunities to all their employees and qualified applicants for employment, without regard to their race, caste, religion, colour, ancestry, marital status, sex, age, nationality, disability, or veteran status. Employees of our clients are treated with dignity and in accordance with their policy to maintain a work environment free of sexual harassment, whether physical, verbal, or psychological. We administer employee policies and practices to ensure that, in all matters, equal opportunity is provided to those eligible and that decisions are me