Your responsibilities
As Quality Manager Belgium, you will be responsible for a broad range of activities:Quality Management and Customer Complaints Handling
- Coordinate and follow up on customer complaints, quality incidents, and non-conformities.
- Manage quality escalations and ensure their timely resolution.
- Conduct or oversee root cause analyses and the implementation of corrective and preventive actions.
- Provide support to commercial and operational teams in the management of complex customer cases.
- Advise stakeholders on quality-related issues and associated best practices.
- Act as the key point of contact for quality-related matters within the Belgian organization.
- Collaborate closely with local, regional, and international teams (Sales, Supply Chain, Services, Technical Support, and Quality).
- Ensure effective communication between all stakeholders within a matrix organization.
- Represent the Quality function during internal meetings and when interacting with customers, when required.
- Monitor quality performance indicators, identify trends, and anticipate risks.
- Prepare reports and performance updates for management.
- Drive continuous improvement initiatives and ensure the sustainable implementation of agreed actions.
Your profile
Do you have the knowledge, qualities, and skills listed below? Then you might be the person we are looking forEducation and Languages
- Bachelor’s or Master’s degree, preferably in a technical, industrial, or quality-related field.
- Excellent command of English.
- Knowledge of French and/or Dutch is a strong asset.
- Proven experience in Quality Management, Customer Quality, Operational Quality, or a similar role.
- Experience in a customer-oriented operational environment.
- Solid understanding of complaint management, non-conformity handling, and continuous improvement processes.
- Experience working within a complex international matrix organization.
- Ability to manage both operational and strategic topics simultaneously.
- Ability to work autonomously and set the right priorities.
- Strong interpersonal skills with the ability to engage and align various stakeholders.
- Strong analytical and problem-solving skills.
- Assertive attitude and confidence in managing escalations.
- Broad business perspective, strong organizational skills, and a results-oriented mindset.
We offer
- A 3-month interim assignment, with the possibility of extension based on business needs.
- A full time contract
- A competitive salary package in line with your experience.
- Attractive fringe benefits.
- A dynamic, multicultural, and stimulating work environment.
See you soon
-
Senior Analyst, Quality Management
Il y a 1 semaine
Ukkel, Brussel, Belgique Smals Temps pleinMeer dan 2000 professionals omarmen bij Smals elke dag de toekomst door zich in te zetten voor ICT for Society. Hoogtechnologische ICT-systemen zorgen voor meer efficiëntie in de belangrijke sociale verantwoordelijkheidsdomeinen van onze klanten zoals werk, gezin en gezondheid. Het eHealthplatform, een beveiligd uitwisselingsplatform voor medische...
-
IT Quality Assurance Manager
Il y a 1 semaine
Ukkel, Brussel, Belgique Smals Temps pleinMeer dan 2000 professionals omarmen bij Smals elke dag de toekomst door zich in te zetten voor ICT for Society. Hoogtechnologische ICT-systemen zorgen voor meer efficiëntie in de belangrijke sociale verantwoordelijkheidsdomeinen van onze klanten zoals werk, gezin en gezondheid. Het eHealthplatform, een beveiligd uitwisselingsplatform voor medische...
-
Expert Quality Rolling Stock
Il y a 6 jours
Ukkel, Brussel-Hoofdstad, Belgique Belgie Vacature Temps plein 70 000 € - 100 000 € ContratTaken en verantwoordelijkheden Hoe maak jij mee het verschil? Zorg jij ervoor dat elk voertuig op het spoor voldoet aan de hoogste kwaliteitsnormen? Als Expert Quality Rolling Stock leid je audits, inspecties en commissioning, stuur je een technisch team aan en werk je mee aan duurzame mobiliteit. Wat is jouw rol bij NMBS? Als Expert Quality Rolling Stock...
-
Consultant Management Systemen
Il y a 3 jours
Ukkel, Brussel-Hoofdstad, Belgique Moore Business Consulting Temps plein 40 000 € - 60 000 € ContratOverviewLocatie: Retie + hybride werken via Moore-kantorennetwerkType functie: VoltijdsTeam: SHEQ (Safety, Health, Environment & Quality)Rapporteert aan: Director SHEQ-teamBen je gepassioneerd door het verbeteren en borgen van processen binnen een SHEQ-omgeving?Wil je impact maken in een organisatie waar je geen nummer bent, maar een echte companion? Dan is...
-
Quality Rolling Stock Lead — Audits, Commissioning
Il y a 6 jours
Ukkel, Brussel-Hoofdstad, Belgique Belgie Vacature Temps plein 70 000 € - 100 000 € ContratNMBS zoekt een Expert Quality Rolling Stock die audits en commissioning leidt en een technisch team aanstuurt voor de hoogste kwaliteitsnormen in het rollend materieel. Je werkt aan kwaliteitsbeheer binnen de interieurinrichting en organiseert dagelijks een team van zes collega’s ter ondersteuning van de senior manager.Je voert controles uit tijdens...
-
Customer Service Agent
Il y a 3 jours
Ukkel, Brussel-Hoofdstad, Belgique ERGO INSURANCE (Belgium) Temps plein 65 000 € - 90 000 € ContratERGO is one of the main insurance groups in Germany and Europe. Worldwide, the group is represented in about 26 countries and focuses on Europe and Asia. In its home market, Germany, ERGO ranks among the leading suppliers in all segments. We are looking for a customer service agent for Regulatory Operational Management - ROM Team (AML & KYC / Internal...
-
Job | Manager Compensation
Il y a 5 jours
Ukkel, Brussel-Hoofdstad, Belgique DKV Belgium Temps plein 90 000 € - 120 000 € ContratLooking for a new challenge in HR? Look no further, we have just the job for you. At DKV Belgium, we are more than a loyal partner in insurance; we are a dynamic team of around 500 dedicated colleagues driving digital transformation. As part of the international Munich Re Group, we proudly lead private health insurance in Belgium, supporting our clients...
-
Financial Information Management Specialist
Il y a 6 jours
Ukkel, Brussel-Hoofdstad, Belgique TRACTEBEL Temps plein 70 000 € - 110 000 € ContratAs a Finance Systems & Process Specialist, you will play a central role in strengthening Tractebel’s financial governance by improving data quality, system integration, and process efficiency across the Finance Information Management landscape. You will support day-to-day system operations while driving structural improvements in SAP, SAC, and BFC to...
-
AML/KYC Regulatory Operations Specialist
Il y a 3 jours
Ukkel, Brussel-Hoofdstad, Belgique ERGO INSURANCE (Belgium) Temps plein 65 000 € - 90 000 € ContratERGO Insurance Belgium is seeking a Customer Service Agent for Regulatory Operational Management (ROM) to support AML/KYC, CRS/FATCA, GDPR controls.You will review processes, perform quality checks, and document findings as part of the first line of defense. A bachelor’s degree and 5 years in AML/KYC are required, with fluency in English and French or...
-
Chef de Partie
Il y a 3 jours
Ukkel, Brussel-Hoofdstad, Belgique Sheraton Hotels & Resorts Temps plein 28 000 € - 38 000 € ContratAdditional InformationJob Number 26100459Job Category Food and Beverage & CulinaryLocation Brussels National Airport, Brussels, Brussel, Belgium, 1930VIEW ON MAPSchedule Full TimeLocated Remotely? NPosition Type Non-ManagementPosition SummaryPrepare special meals or substitute items. Regulate temperature of ovens, broilers, grills, and roasters. Pull food...