Our mission: to support leading Life Sciences companies in their digital transformation journey, helping them unlock the power of data, innovation, and compliance.
A high number of candidates may make applications for this position, so make sure to send your CV and application through as soon as possible.
We are looking for an VIE IT Operations & AI Enablement Specialist to support the daily technology operations of our consulting firm. You will ensure that our consultants and internal teams have reliable, secure and efficient access to hardware, network, business applications and collaboration tools. In addition, you will support the responsible adoption of AI-enabled workplace solutions, helping employees use approved AI tools safely and effectively while contributing to governance, documentation and continuous improvement.
Provide first
- and second-line IT support to employees, remotely and on-site.
Configure, deploy and maintain laptops, mobile devices, printers, meeting-room equipment and workplace technologies.
Manage IT asset lifecycle, including inventory, repairs, onboarding and offboarding.
Administer user accounts, permissions and access rights across Microsoft 365 and business applications.
Support key internal applications, including collaboration, HR, finance, CRM, project and time-tracking tools.
Ensure cybersecurity hygiene through patching, endpoint protection, access control and user awareness.
Help users understand how to use AI tools safely and effectively in their daily work.
Contribute to AI-related documentation, FAQs, training material and internal good practices.
Identify repetitive IT or administrative tasks that could be improved through automation or AI-assisted workflows.
Maintain IT and AI-support documentation, troubleshooting guides and asset registers.
Coordinate with external IT providers, software vendors and hardware suppliers.
Contribute to IT improvement projects, system upgrades, AI adoption initiatives and digital workplace transformation.2–5 years of experience in IT support, IT operations, systems administration, workplace technology or digital workplace support.~ Good knowledge of Microsoft 365, Windows devices, networking basics and business application support.~ Experience with user access management, ticketing systems and asset management.~ Good understanding of data confidentiality, cybersecurity and responsible technology usage.~ Structured, reliable, service-oriented and able to manage priorities in a fast-paced consulting environment.~ Fluency in English; French and/or Dutch are strong assets for a Belgian consulting environment.
Microsoft 365, Azure, AI Fundamentals, ITIL, CompTIA or cybersecurity certification.
Experience supporting hybrid work, Teams rooms, endpoint management or digital workplace projects.
A young, vibrant, and fast-growing teamVIE Contract
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