Lead Clinical Workflow

Job Description Summary

This role sits within the iRT software solutions team and will play a pivotal part in leading both pre sales and post sales customer implementation activities. Key responsibilities include assessing customer workflows, defining connectivity requirements, and driving the technical implementation framework. iRT is a rapidly growing product in the Oncology Therapy Guidance segment, addressing a critical customer need. In this role, you will collaborate closely with customers as well as service, commercial, and product teams to ensure a seamless experience and consistently high customer satisfaction.

Job Description

We are open to considering candidates from across Europe.

Project Management Leadership

• Work directly with customers to understand and document the site-specific workflows, data flows, system connectivity and implementation requirements for iRT.

• Translate customer requirements into implementation inputs, workflow configuration needs, and setup documentation.

• Act as a key point of contact and provide cross-functional leadership to service and customer teams on workflow and connectivity discussions during customer onboarding and implementation activities.

• Partner with internal teams to communicate recurring customer pain points and propose practical solutions.

• Help strengthen the overall customer success model by improving how workflow and connectivity needs are gathered, documented, and delivered.

Technical leadership

• Provide subject matter expertise on iRT related interoperability, workflow configurations and IT interfaces.

• Develop processes and tools to automate critical integration tasks and augment human expertise, enabling predictable, repeatable and scalable implementations.

• Support customization requests from customers with hands on coding and develop frameworks to execute customizations without triggering major design changes.

• Ensure a robust framework is in place to support installation of updates and upgrades that that entitled based on the subscription offering and perpetual service contracts.

• Provide hands on implementation coding leadership as needed to support service teams with installations and troubleshooting.

Quality

• Ensure workflow documentation, configuration inputs, and connection-related activities are completed accurately and in line with applicable quality requirements.

• Support testing, issue resolution, validation support activities, and go-live readiness along with service team for configured workflows and established connections.

• Identify and report any quality or compliance concerns and take immediate corrective action as required.

Qualifications (must have):

• Experienced Engineer with STEM Majors.

• Experience supporting workflow implementation, customer onboarding, installation, or technical deployment activities

• Understanding of implementation lifecycle activities including requirements gathering, setup, testing, issue resolution, and deployment support

• Working knowledge of JSON, XML, web services, SQL, relational databases

• Expertise with interconnectivity technologies including application layer protocols such as DICOM/DICOM-RT, IHE-RO, HL7, Rest APIs, system to system connectivity etc.,

• Understanding of interface setup, data mapping, and connection troubleshooting

• Understanding of software deployment, environment setup, and configuration management concepts.

• Strong communication skills and customer project management experience.

• The ability to travel up to 25% internationally

Desired Characteristics (nice to have):

• Master’s degree in STEM Majors preferred.

• Previous experience with software deployments in Oncology Centers/ Hospitals is a plus.

• Ability to work in a highly independent manner as well as in team, able to contribute collaboratively in multidisciplinary teams

• Good to have working knowledge of Java, ObjectScript, cloud technologies, and InterSystems platforms.

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Additional Information

Relocation Assistance Provided: No