Process Officer Cards

Il y a 1 mois

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Bruxelles, Arrondissement Brussel-Hoofdstad, Belgique OPTIMUS IT SERVICES Temps plein

Description de l'offre

Responsibilities

Define and analyse existing business models using process modelling techniques and methodologies.
Create and maintain end-to-end AS-IS process descriptions.
Review, analyse, and update existing business processes.
Develop and maintain process documentation.
Manage process-related documentation and ensure proper document governance.
Design and document Incident Management processes for products, applications, or functionalities.
Create process flows, workflow diagrams, and business process models.
Analyse current workflows and identify process improvement opportunities.
Collaborate with business and IT stakeholders to gather process information and validate documentation.
Ensure accuracy, consistency, and quality of process documentation.
Support process optimisation initiatives within the organisation.

Process & Business Skills

Business process modelling and analysis.
AS-IS process mapping and documentation.
Workflow analysis and optimisation.
Incident Management process design.
Process documentation and document management.
Understanding of workflow processes.
Knowledge of banking processes and financial services (preferred).
Knowledge of card technologies such as Android Pay, Google Pay, and Payconiq (preferred).
Knowledge of card fraud and dispute processes (preferred).

Technical Skills

Soft Skills

Languages

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