Global Onsite Support lead

**Job title:**
Global Onsite Support lead

**Location:**
Brussels, Belgium

**Language requirement:**
Dutch

**Preferred Experience Range:**
5-7yrs

**Key Responsibilities:**

**Leadership & Team Management:**

- Lead, mentor, and manage global and regional onsite support engineers.
- Act as the escalation point for complex technical and operational issues.
- Drive performance management, coaching, and skills development.
- Support hiring, onboarding, and workforce planning across regions.

**Global Onsite Support Operations:**

- Own global onsite support delivery standards, SLAs, and KPIs.
- Ensure consistent support experience across offices and locations.
- Coordinate coverage models, shift planning, and on-call rotations.
- Partner with regional leads to align local needs with global strategy.

**Technical Support & Escalation:**

- Provide advanced hands-on support for endpoint, network, and infrastructure issues.
- Lead root cause analysis and resolution of recurring or critical incidents.
- Ensure effective collaboration with Service Desk, Infrastructure, Security, and Vendors.
- Oversee hardware lifecycle management (laptops, peripherals, meeting rooms, AV).

**Process, Tools & Continuous Improvement:**

- Define and improve onsite support processes, documentation, and runbooks.
- Drive adoption of ITSM tools, asset management, and monitoring solutions.
- Identify automation and efficiency opportunities.
- Lead post-incident reviews and service improvement initiatives.

**Stakeholder & Vendor Management:**

- Act as primary onsite IT contact for office leadership and business stakeholders.
- Manage vendor relationships for onsite services, hardware, and facilities IT.
- Communicate service health, risks, and improvements to leadership.

**Compliance & Security:**

- Ensure compliance with company IT policies, security standards, and audits
- Enforce endpoint security, access control, and data protection practices
- Support business continuity and disaster recovery readiness

**Required Skills:**

- Diploma or Bachelor's Degree in Computer Science, Information Technology, or a related field.
- **Excellent communication in English and Dutch.**
- **Good to have: French.**
- 5-7 years of experience in similar role.
- Excellent customer management skills and Customer First Attitude.
- Strong knowledge of Microsoft Windows OS, Office 365, Active Directory, Intune and remote support tools.
- Familiarity with Windows OS, macOS, mobile device platforms (iOS/Android), and enterprise antivirus solutions is a plus.
- Excellent problem-solving skills and the ability to work independently or as part of a team.
- **Certifications:**
ITILV3/ITIL 4 Foundation certified (Mandatory), CompTIA A+/Network+, Microsoft Certified: Modern Desktop Administrator Associate

**Does that sound interesting?**

You are welcome to submit your application consisting of your CV, personal letter, relevant degrees or certifications details, professional references, etc. We work with ongoing recruitment so send in your application as soon as possible.

We look forward to receiving your application via LinkedIn or mail to aswini.ranganathan@tcs.com

**ABOUT US:**

**Tata Consultancy Services**
is a digital transformation and technology partner of choice for industry-leading organizations worldwide. Since its inception in 1968, TCS has upheld the highest standards of innovation, engineering excellence and customer service.

Rooted in the heritage of the Tata Group, TCS is focused on creating long term value for its clients, its investors, its employees, and the community at large. With a highly skilled workforce of over 607,000 consultants in 55 countries and 180 service delivery centers across the world, the company has been recognized as a top employer in six continents. With the ability to rapidly apply and scale new technologies, the company has built long term partnerships with its clients – helping them emerge as perpetually adaptive enterprises. Many of these relationships have endured into decades and navigated every technology cycle, from mainframes in the 1970s to Artificial Intelligence today.

TCS sponsors 14 of the world’s most prestigious marathons and endurance events, including TCS Lidingöloppet, TCS London Marathon and TCS Amsterdam Marathon with a focus on promoting health, sustainability, and community empowerment. TCS generated consolidated revenues of over US $30 billion in the fiscal year ended March 31, 2025.

With a history of over 45 years in Europe, TCS is a transformation partner for companies in industries that range from banking and retail to insurance and travel. Our agile and diverse workforce is distributed in 62 offices across Europe.

- TCS has been ranked number 1 in Customer Satisfaction in Europe for 12 consecutive years.
- TCS has been named Top Employer in Europe for 13 consecutive years
- TCS has been recognized as one of the world’s Top 50 Brands by Kantar BrandZ in 2025
- 80,000 associates are supporting clients in Europe.

For more information, visit
www.tcs.com

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