Manager, Sales Operations

At Lighthouse, we’re on a mission to disrupt commercial strategy for the hospitality industry. Our innovative commercial platform takes the complexity out of data, empowering businesses with actionable insights, advanced pricing tools, and cutting-edge business intelligence to unlock their full revenue potential.


Backed by $370 million in series C funding and driven by an unwavering passion for growth, we’ve welcomed five companies into our journey and have surpassed $100 million in ARR in 2024. Our 850+ teammates span 35 countries and represent 34 nationalities.


At Lighthouse, we’re more than just a workplace – we’re a community. Collaborative, fun, and deeply committed, we work hard together to revolutionize the hospitality sector. Are you ready to join us and shine brighter in the industry’s most exciting rocket-ship? 🚀


**What You Will Do**
As a
**Manager, Sales Operations**
, you will be leading our global team of dedicated tactical specialists and analysts responsible for the data, systems and insights that empower our sales organization and you will be reporting to our Senior Manager, Sales Operations. You will be a key player in our commercial success, providing support and strategic guidance to our sales teams. This role requires a leader who can manage day-to-day execution, delegate effectively, and help the team prioritize in a fast-paced environment. Your expertise will be important in shaping sales strategies and capitalizing on revenue opportunities across the global business.


**Where you will have impact**

- Lead, mentor, and develop a team of 5 (and growing) sales operations professionals in a supportive environment.
- Evaluate our current structures, and implement the changes necessary to create a unified, scalable tactical sales operations team
- Execute the sales operations strategy by identifying process enhancements and translating data analysis into actionable business recommendations to the Revenue Team.
- Oversee the development and maintenance of key reports and dashboards for sales leadership, including forecasting, pipeline management, and quota attainment.
- Partner with Sales Enablement to manage and enforce global sales processes, ensuring adherence and a smooth roll-out of new procedures.
- Act as a key point of contact for the sales team, providing support on the Salesforce lead-to-quote-to-cash process and coordinating with cross-functional teams.
- Manage stakeholder expectations by effectively prioritizing tasks and communicating progress on key initiatives to senior leadership.

**About Our Team**
You'll be joining our Sales Operations team, reporting to the Senior Manager, Sales Operations within the wider Business Operations department. We are a collaborative and essential crew that acts as the operational backbone for our global sales organization. You'll work closely with other teams and senior leadership, providing the insights and support that keep our commercial teams running.


Who you are


**Essential**

- Proven experience in a sales operations or revenue operations role.
- Experience working within a complex sales organization with multiple roles (e.g., SDRs, AEs, AMs).
- Demonstrated team management experience, with a passion for leading and developing high-performing individuals.
- Mandatory, in-depth experience with Salesforce, including reporting and dashboard creation.
- Strong analytical skills with the ability to translate data and analysis into actionable business insights.
- Excellent organizational and time-management skills, with the ability to manage multiple priorities in a fast-paced environment.
- Exceptional communication and stakeholder management skills, with a collaborative mindset to work effectively across teams.
- Fluent in both written and spoken English.

**We welcome**

- Previous experience in a high-growth Tech or SaaS company, particularly one that has undergone M&A activity.
- Familiarity with Looker or other data visualization tools.

What's in it for you



- Flexible working environment: Work from home or at one of our global offices.
- Flexible time off: Autonomy to manage your work-life balance.
- Collaborative team: High-bar, friendly, creative, and passionate colleagues.
- Career development: Workshops, frameworks, tools, training, and processes to realize your full potential.
- Impactful work: Shape products relied on by 85,000+ users worldwide.
- Mobility options: Mobility budget or company car (based on your job category).
- Competitive compensation: Proactively maintained to value your work.
- Net allowance: to support home office related expenses.
- Vouchers: lunch vouchers & eco vouchers.
- Comprehensive health insurance: Extensive coverage for you and your dependents.
- Pension funding: Group insurance to secure your future.
- Referral bonuses: Earn rewards for bringing in new talent.

Thank you for considering a career with Lighthouse. We are committed to fostering a diverse and inclusive workplace that values equal opportunity for all. We welcome candidates from all backgrounds, regardless of age, gender, race, religion, sexual orientation, and disability. We actively encourage applications from individuals with disabilities and are dedicated to providing reasonable accommodations throughout the recruitment process and during employment to ensure all qualified candidates can participate fully. Our commitment to equality is not just a policy; it's part of our culture.


If you share our passion for innovation and teamwork, we invite you to join us in shaping the future of the hospitality industry. At Lighthouse, our guiding light is to be an equal opportunity employer, and we encourage individuals from all walks of life to apply. Not ticking every box? No problem We value diverse backgrounds and unique skill sets. If your experience looks a little different from what we've described, but you're passionate about what we do and are a quick learner, we'd love to hear from you.


We value the unique perspective and talents that you bring, and we're excited to see how your light can shine within our team. We can't wait to meet you and explore how we can grow and succeed together, illuminating the path towards a brighter future for the industry.