digital journey manager

As a Digital Journey Manager at Telenet, you will be part of the Digital Marketing department, working on digital journey efforts for the residential customers, self-employed, and small business markets. The Digital Marketing department is responsible for defining and implementing Telenet’s entire digital commercial strategy and roadmap. With Telenet’s...

Meer dan 33.000 mensen die samen dingen in beweging zetten. Als grote, duurzame Belgische retailer willen we écht iets betekenen voor onze medewerkers, klanten en partners. Reken maar dat we trots zijn op wat we vandaag doen! We zoeken voortdurend naar opportuniteiten en duurzame samenwerkingen. Altijd toekomstgericht en vanuit de behoefte van de klant....

Meer dan 33.000 mensen die samen dingen in beweging zetten. Als grote, duurzame Belgische retailer willen we écht iets betekenen voor onze medewerkers, klanten en partners. Reken maar dat we trots zijn op wat we vandaag doen! We zoeken voortdurend naar opportuniteiten en duurzame samenwerkingen. Altijd toekomstgericht en vanuit de behoefte van de klant....

En tant que Digital Customer Journey Expert, vous contribuerez à créer des interactions clients intelligentes et personnalisées au sein de Colruyt Group. En tant qu'expert en parcours, vous jouerez un rôle central dans la conception et l'amélioration des parcours clients - de l'idée initiale à la mise en œuvre réussie. Depuis le Customer Activation...

At Projective Group Talent, we offer an exceptional career experience in Financial Services. We support and coach you in developing new skills and progressing in your career, whether as a Subject Matter Expert (SME) or in a leading role. In this role, you act as a key link between business, compliance and IT within a critical onboarding journey, ensuring...

Join a digital banking environment focused on Online & Mobile Banking, including payments, cards, digital signatures, onboarding journeys, and regulatory requirements. Collaborate closely with business stakeholders, Product Owners, architects, developers, testers, and fellow analysts within agile squads. Gather, analyze, and document business requirements...

Voor een financiële instelling in Brussel zoeken we een Digital Journey & CRO Expert die de omnichannel klantervaring vormgeeft en digitale journeys optimaliseert om conversie en engagement structureel te verhogen.Wat zijn je belangrijkste taken?Je ontwikkelt en onderhoudt een omnichannelstrategie die klantervaringen over web, mobiel, social, e-mail, paid...

Your role & work environment As (Senior) Customer Journey Expert, you are together with the team responsible for the end-to-end customer journeys. Taking ownership of the end-to-end customer experience for consumer loans, from application to disbursement. This involves managing both the process as well as the product and the use thereof in our various...

Your role & work environmentAs (Senior) Customer Journey Expert, you are together with the team responsible for the end-to-end customer journeys. Taking ownership of the end-to-end customer experience for consumer loans, from application to disbursement. This involves managing both the process as well as the product and the use thereof in our various...

ENTICO ICT in Brussels is looking for a Functional Analyst to join a dynamic digital banking team. You will gather and document important business requirements, translate them into functional specifications, and work closely with development teams in an Agile environment.The ideal candidate has at least 5 years of experience, particularly in the banking...

Colruyt Group recherche un Expert parcours client numérique pour concevoir et optimiser des parcours clients intelligents et personnalisés à Halle. Vous travaillerez au croisement du marketing, des données et de la technologie, avec un esprit orienté utilisateur et une attention portée aux besoins des marques et du client final.Basé à Halle, vous...

Ariad is leading digital consultancy and staffing, helping brands across Europe drive digital customer experiences. We seek an Optichannel Strategist & Digital Journey / CRO Expert to join the Digital Marketing Chapter in a major banking brand and drive end-to-end customer journeys across digital touchpoints.You will bridge business needs with customer...

ING Belgium is seeking an IT Area Lead Digital First to shape digital journeys across Daily Banking and Payments. You will lead a multi-site team of engineers and chapter leads, translating strategy into architecture and delivery roadmaps while balancing risk, compliance and customer value.The role requires strong leadership, collaboration with Core Banking,...

ING Belgium seeks an IT Area Lead Digital First to shape customer digital journeys, leading a multi-site team and 4 chapter leads plus engineers. You will translate strategy into architecture, drive delivery across Daily Banking and Payments & Cards, and partner with Core Banking and enterprise teams to align with the future platform migration.You bring 10+...

ING Belgium seeks a (Senior) Customer Journey Expert to own the end-to-end experience for consumer loans, from application to disbursement. You will lead the journey with the team, shaping product usage across channels and collaborating with risk, operations, and sales to anticipate customer needs.In the Tribe Consumer Loans, you’ll join the backend squad...

ING Belgium is seeking an (Senior) Customer Journey Expert to own end-to-end consumer loan journeys, from application to disbursement, across channels. You will work with risk, operations and sales, translating business needs into IT requirements and guiding the Loanbusters squad in delivering improvements.You will lead with an entrepreneurial mindset,...

UX-Republic, situé en Belgique, recherche un(e) UX-Designer Senior pour accompagner l’amélioration des parcours digitaux clients et mener des missions stratégiques pour des grands comptes. Vous serez responsable de la conception, de l'analyse et de la création de parcours utilisateurs, tout en animant des ateliers avec des clients de haut niveau.Le...

Crosscast zoekt in Brussel een Digital Journey & CRO Expert die omnichannel klantervaringen vormgeeft en digitale journeys optimaliseert om conversie en engagement structureel te verhogen.Je ontwikkelt end-to-end journeys, identificeert frictiepunten en leidt A/B-/multivariate tests en gedragsanalyse. Je bouwt KPI’s en dashboards en werkt samen met UX, IT...

Colruyt Group zoekt een Digital Customer Journey Expert in Halle die data-gedreven marketing combineert met het ontwerpen van klantreizen. Je werkt vanuit het CASC en ontvangt input van marketing, data en technologie om end-to-end journeys te verbeteren.Je analyseert inzichten en zet ideeën om in realiseerbare voorstellen. Je begeleidt workshops, bewaakt...

ING Belgium is seeking a Customer Journey Expert within the Investments Tribe to optimize journeys and grow the aftersales investor experience. You’ll turn customer needs into seamless digital experiences that boost engagement, loyalty and growth.You will collaborate with a multidisciplinary team to strengthen ING’s investments franchise, focusing on...