vonage

Customer service platforms are becoming deeply integrated ecosystems, supporting agents and customers to get the information they need and act. As a Customer Engagement Center (CEC) Expert (or as a Dux, as we call ourselves), you help clients connect the different aspects of a CEC (channels, routing, case management, assist, reporting, AI) into unified...

Product Director, Programmable VoiceLocation: Brussels, Belgium/ GlobalReports to: VP Programmable Voice, Messaging, Network APIScope: Global - Proximus Global L4 Programmable Voice AI solutionJob SummaryThe Product Director, Programmable Voice is responsible for defining, building and scaling Proximus Global's L4 Programmable Voice solution: an abstracted,...

How can AI help transform our customer engagement? That’s the question you’ll be answering for our customers as an AI for Service Analyst. You focus on the 'why' before the 'what', and you see AI as a vital support system for humans. More focus on what matters, less repetitive tasks. You understand the capabilities of what AI can bring but also know that...

Proximus GlobalProximus Global, combining the strengths of Telesign, BICS, and Route Mobile, is shaping the future of communications and digital identity.Our mission is simple : to enable seamless global connectivity and trusted engagements that power the world's interactions.Together, our solutions fuel innovation across the world's largest companies and...

Proximus Global Proximus Global, combining the strengths of Telesign, BICS, and Route Mobile, is shaping the future of communications and digital identity. Our mission is simple : to enable seamless global connectivity and trusted engagements that power the world's interactions. Together, our solutions fuel innovation across the world's largest companies...