DigiTribe - Major Incident Manager
il y a 4 semaines
Job Description
As a Major Incident Manager, you will ensure that the process for managing incidents run effectively and efficiently. You manage the main incidents, organize the operational crisis cell and report to management. Specifically, you distribute the data related to the process to the various ICT teams involved. You ensure that this process is followed, you monitor and analyze the service levels in order to escalate any deviations. If necessary, you intervene with the support teams and their managers. You will propose actions to improve the process and help develop the incident tracking tool (ServiceNow). You also lead the meeting for the management of incidents and their RCA with the managers of the ICT teams. You coordinate the members of the technical teams who intervene in the management of major incidents. You also manage relations with IT "customers" in terms of their satisfaction with the service provided. You also manage relations with the various partner companies in terms of maintenance contracts and service levels.
You also work closely with those responsible for the ITSM processes: Problem Management, Change Management, Release Management,
Finally, you set up indicators to ensure the efficiency of the process. You draw up periodic reports on the handling of incidents. You will carry out analyses of the causes, impact and recurrence, and will define and monitor improvement actions with the teams concerned.
Profile
You have a Bachelor's or Master's degree and have a broad knowledge of computer science. You also have practical experience with development, infrastructure management,
Knowledge of ITIL and/or an ITSM tool is a plus. (ServiceNow)
You have very good interpersonal skills, you communicate fluently with multidisciplinary teams and can lead meetings.
You handle problems conscientiously, methodically and constructively. You can work independently and take initiative to move things forward.
Your stress resistance allows you to deal with difficult situations.
You express yourself fluently in Dutch/French and have a good knowledge of English
-
DigiTribe - Security Engineer
il y a 7 jours
Brussel, Belgique DigiTribe Temps pleinThe infrastructure security team is responsible for network security, securing the Azure environment, and the security of workplace and our M365 setup. DigiTribe is searching someone to support this team, to partcicipate in on-going projects and to help with optimizing network flows and Firewall policies. Your task is to assist the current Infrastucture...
-
DigiTribe - Business Service Manager
il y a 4 semaines
Brussel, Belgique DigiTribe Temps pleinWe are looking for a Business Service manager to support the Change management, communication and training effort for its End user services organization and more specifically the migration from Windows 10 to Windows 11. Main areas of focus areRelationship & Service ManagementBuild strong, collaborative relationships with business units, product owners and...
-
DigiTribe - Security Program Manager
il y a 4 semaines
Brussel, Belgique DigiTribe Temps pleinProgram/Department Description and responsibilities For the Security Department within the client's organisation, we are seeking for a Security Program Manager. The Program Manager will lead the newly set up "security boost" program. This program will address various topics such as security compliance (ISO27K/NIS2), IAM (process, RBAC, IAG tool), Active...
-
DigiTribe - Senior Engineer (Azure / Java)
il y a 4 semaines
Brussel, Belgique DigiTribe Temps pleinTeam description We are seeking a Senior Engineer to join our client's team, Transversal Support and Services, to work on building and driving adoption of their platform. The successful candidate will be responsible for providing support and documentation to the users and helping the engineers with small support tasks. The development environment is...
-
DigiTribe - Senior System Engineer
il y a 1 semaine
Brussel, Belgique DigiTribe Temps pleinDe taken van een Sr. Linux System Engineer omvatten o.a. ontwerpen, installeren, onderhouden en optimaliseren van de ICT infrastructuur en de ICT hybride DataCenter services van de klant die cruciaal zijn voor de ondersteuning van de bedrijfsvoering en de 24/7 loperaties. Deze functie rapporteert aan de Senior Product Manager Linux. Ontwerp, installatie,...
-
Senior Manager Engineering
il y a 1 mois
Brussel, Belgique Talentor Belgium Temps pleinAre you an enthusiastic and dedicated Senior Manager Engineering & Design with broad experience in the pharmaceutical or related industry?Want to be directly involved in the fight against major global diseases? Do you see yourself working in an international pharmaceutical organization in Brussels? ...Are you an enthusiastic and dedicated Senior Manager...
-
Manager Cyber Security, Cyber GRC/ServiceNow
il y a 3 semaines
Brussel, Belgique KPMG Temps pleinPosition description Job title Manager Cyber Security, Cyber GRC/ServiceNow Function Advisory - Manager Roles & Responsibilities Experience in guiding clients and developing their Cyber GRC vision, strategy, and implementation roadmap. Experience demonstrating out of the box capabilities within ServiceNow IRM/GRC, ServiceNow...
-
iStorm - IT Operations Manager
il y a 4 semaines
Brussel, Belgique iStorm Temps pleinOrganisation and department description the company is a consultancy company with 50 employees, they are looking for an " Infra Operations Manager" Job descriptionResponsible for the IT Managed Services & project delivery division within a trusted customer base for Belgium mid-market (300-3000 employees),Responsible for Change management , quality...
-
iStorm - IT Support Engineer
il y a 4 semaines
Brussel, Belgique iStorm Temps pleinDescriptif de l'organisation et du département Notre client se présente comme intégrateur informatique pour le secteur de la Santé, et plus particulièrement des Maisons de Repos. Fort d'une expertise de près de 10 ans, Il connaît particulièrement bien les exigences et enjeux du secteur et accompagne les Résidences dans tous leurs projets de...
-
Release Manager Transport Solutions
il y a 1 semaine
brussel, Belgique StibMivb Temps pleinAvec plus de 10.000 collaborateurs, la Société des Transports Intercommunaux de Bruxelles (STIB), acteur clé de la mobilité à Bruxelles, y est également un des plus grands employeurs.La modernisation du métro, l'élargissement du réseau tram et la construction de nouveaux dépôts ne sont que quelques exemples des projets passionnants pour lesquels...
-
Release Manager Transport Solutions
il y a 3 jours
brussel, Belgique StibMivb Temps pleinMet meer dan 10.000 medewerkers is de Maatschappij voor Intercommunaal Vervoer (MIVB) één van de grootste werkgevers van Brussel en speelt een cruciale rol in de mobiliteit van de hoofdstad.De modernisering van de metro, de uitbreiding van het tramnet of de bouw van nieuwe stelplaatsen zijn maar een paar voorbeelden van de boeiende projecten waarvoor de...
-
Egov Select
il y a 4 semaines
Brussel, Belgique Egov Select Temps pleinWerkomgeving De FOD Justitie lanceerde het baanbrekende project Crossborder in 2017, als reactie op een Europese richtlijn gericht op het verbeteren van verkeersveiligheid binnen de EU. Sindsdien hebben we het proces van boete-inning en -afwikkeling geoptimaliseerd door normalisering en digitalisering. Onze inspanningen hebben geleid tot een aanzienlijke...
-
Egov Select
il y a 4 semaines
Brussel, Belgique Egov Select Temps pleinWerkomgeving Ben je op zoek naar een uitdagende IT-functie als Service Manager waarbij je zowel je technische competenties als je praktische ingesteldheid kan gebruiken? Wens je te werken binnen een dynamische technologische omgeving? Dan is werken bij de FOD Financiën via Egov Select zeker iets voor jou! Bij ons kan je meebouwen aan projecten die het leven...
-
Windows Security Engineer
il y a 6 jours
BRUSSEL – BRUXELLES, Belgique AXA Group Temps pleinTHE DIVISION : Group Technology Operations (GTO) aims at designing, developing, and operating Global AXA IT products, delivering them to AXA Entities and the AXA Group, at the right level of quality of service and cost and aligned with business-driven priorities. Its missions can be summarized in four main activities: global product delivery, global product...
-
Department Manager Electric Vehicles
il y a 2 jours
brussel, Belgique Equans Temps pleinEquans , the reference for multi-technical installations and maintenance services and is part of the Bouygues group. In our company, we design, install and provide customised solutions and services to improve our clients’ infrastructure, equipment, systems and technical processes. Our ambition? To help companies and local authorities in their...
-
Cream Consulting
il y a 4 semaines
Brussel, Belgique Cream Consulting Temps pleinWhat is an IAM Consultant at Cream ? Within the Infrastructure and Security practice, together with Marie, embrace your role and be responsible for the operation, monitoring, improvement, and development of the IAM processes and tools. Your tasksGuarantee the proper execution of access management services.Provide guidance to the end-user in request...
-
Satellit - Experienced Cyber Security Engineer
il y a 2 semaines
Brussel, Belgique Satellit Temps pleinFunctionYou're an IT specialist with a passion for security, specializing in securing networks and data systems, both in the cloud and on-premises. You play a key role in proactive and reactive security measures, acting as both controller and advisor in the field of cybersecurity.You are responsible for securing our customer's network and its...
-
Cream Consulting
il y a 2 semaines
Brussel, Belgique Cream Consulting Temps pleinWhat is a System Engineer at Cream? Within the Infrastructure's practice together with Paul, as System Engineer, embrace your role and be responsible for the advice, maintenance and operational tasks to preserve the server park and platform Your tasksManage incidents, changes and troubleshooting problems guided by ITIL practicesParticipate in the...
-
Personal Assistant
il y a 3 semaines
Brussel, Belgique Bright Plus Temps pleinDescription Are you looking for a challenging position as the right hand of the Executive Director? Then this vacancy is tailor-made for you! You will manage a complex calendar of professional meetings, conferences, personal appointments, and travel. You will handle daily correspondence and...
-
Internship Technology Consultancy
il y a 3 semaines
Brussel, Belgique KPMG Temps pleinPosition description Job title Internship Technology Consultancy Function Advisory - Intern Roles & Responsibilities As an intern at KPMG Technology, you’ll be involved in various projects in one of the following domains: Data & Analytics, AI, Automation, etc Digital Transformation (SAP / Microsoft Applications, IT strategy,...
