Atcon Global

il y a 1 mois

Gosselies, Belgique Atcon Global Temps plein


Languages: French (C2) and English (B1)

Start Date: ASAP

End Date: 31/12/2024

Context of the mission/Objective(s) of the job

As part of its activities, client is looking for a Service Desk Engineer. Part of the mission can, in consultation with the manager, be done remotely, but a presence on the Gosselies site of at least 3 days a week is mandatory. Additional days of on-site presence may be requested from the consultant, depending on the needs of the department (on an ad hoc basis). The agent will be in charge of resolving the majority of incoming incidents/requests to the Service Desk (Windows 10 Workstation, application, etc.) that will arrive from the Business. He will have to ensure the analysis, resolution and final follow-up with the affected users. His mission will be able to send him to other sites in Wallonia.

Responsibilities

Ensure support for users of the Digital Workplace (Windows 10) in accordance with the technical

specifications.

Support users:

Take charge of intervention requests, incidents and information in the context of the use of the Digital Workplace (incident management and request mamangement)

Stopover at the appropriate level of support if resolution is not possible within a reasonable time

Prepares, delivers, and configures Hardware

Support of users in the use of their workstation when they arrive

Software installation/uninstallation

Coordinates with the team concerned the moves, wiring and removal of equipment

Management of the CMDB (Asset Management)

Write and update operational procedures as well as application instructions

Analyze recurring incidents and propose solutions or escalate the problem to Service Management

Requirements:

Good knowledge of deployment / packaging tool (Intune) - Must have

Good knowledge of Windows 10 - Must have

Language requirement: Level of French C2 on the European CEFR scale - Must have

English B1 - Nice to have

Confirmed experience in Staging / Imaging / deployment of desktops & Laptops - Must have

Demonstrated experience as a digital workplace support in a Senior ICT infrastructure environment (more than 5 years) (5.00 years) Must have

Experience in level 1 and 2 user support support - Must have

Proven experience in a similar business context (number of users > 2000) - Must have

Proven experience with Microsoft Office applications - Must have

Soft Skills:

Team spirit: he must be able to blend into an existing team

Proactive / analytical mind / precision and rigor in his work

Dynamic and composed

Resistant to stress

Ablity to synthesize and communicate to both an Executive Management and a technical team

Autonomous, able to work in a team and with a very good ability to communicate

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