iStorm - Senior Support Engineer / Service Delivery Specialist
il y a 4 jours
Our client is a major European bank with a presence in nearly 60 countries.
Corporate, Investment and private banking. Is looking for an Senior Support Engineer / Service Delivery Management with knowledge and passion for project management. You will join a small team of 3 people and report directly to the Head of IT Production.
As an IT Service Delivery Specialist, you will manage IT infrastructure, support end users, and oversee application service operations. This role involves handling projects, managing service provider relationships, ensuring department financials, and providing occasional comprehensive support.
A small team means a varied, all-round job
Key Responsibilities
IT Support:
Provide support to SMEs in End Users Computing and IT Service Operations
Prioritize, dispatch tickets, and escalate complex issues
Conduct user training sessions to enhance IT literacy
Governance:
Contribute to IT policies, procedures, and best practices
Validate metrics for current processes or projects (KPIs, SLAs, SOPs)
Participate in compliance audits and ensure adherence to global guidelines and governance standards
Act as a governance contact for specific vendors
Project Management:
Initiate, plan, and execute IT projects to ensure timely delivery and quality standards
Collaborate with cross-functional teams to define project scope, objectives, and deliverables
Monitor project progress, manage risks, and implement corrective measures
Invoicing:
Collaborate with Finance and procurement teams to process IT-related invoices
Provide financial insights to optimize IT budget utilization
Profile
Bachelor's or Master's degree in Technology or relevant practical experience
Minimum 5 years' experience in IT services delivery, preferably in an international corporate environment
Experience in ITIL environment and IT project management
Passion for the banking industry with strong business acumen is a plus.
Analytical mindset and familiarity with a range of IT systems and tools
Flexible and adaptive approach to diverse tasks
Understanding of IT governance principles and compliance requirements.
Strong customer service mindset and communication skills
Collaborative attitude with the ability to work independently and as part of a team
Proficient with MS Office 365
Fluent in English and French, proficient in Dutch
ITIL certification is a plus
Offer
A dynamic, innovative, and international working environment
A position with broad scope from international to local implementation.
A varied range of tasks
Attractive remuneration package (hospitalization insurance, pension plan, cafeteria plan, meal vouchers, etc.)
A corporate culture focused on customer focus, integrity, and partnership
Encouragement to share opinions and concerns
Flat organizational structure with open communication
Wide range of courses via Connect2learn and development opportunities
If you are looking for a challenging role where you can make a difference, we invite you to apply
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