Technical Support Expert
il y a 3 semaines
None of this would be possible without the talent, skills and aspirations of our employees. Their expertise and dedication to developing and sharing more robust, science-based certainty drives our increasingly global presence, as well as a pipeline that responds to the unmet health and wellness needs of women, families and communities.
What powers our growth across Breast & Skeletal Health, Diagnostic Solutions, and GYN Surgical Solutions is also what differentiates us: the exceptional and clinically proven ability of our products to detect, diagnose and treat illnesses and other health conditions earlier and better. This clinical superiority creates high expectations, which we fulfill by always challenging ourselves to improve health through better technology, education and market access. Our goal is to minimize doubt and maximize the confidence our customers and their patients have in their decisions and diagnoses.
We work toward this goal every day, always aware that in an increasingly complex and competitive global environment, we must continually earn the trust of our customers and their patients. By focusing on women's health while still delivering health benefits to everyone, we are setting a new standard of excellence that is strengthened by purpose, driven by passion and brought to life by our promise of more certain early detection and better health outcomes.
Technical Support Expert - Diagnostics
Role location: Zaventem, Belgium
Discover a career with real meaning. One that offers the opportunity to showcase your talents, achieve measurable success and gain immense satisfaction by enabling healthier lives everywhere every day.
As Solutions Subject Matter Expert - Technical Support Expert at Hologic you will have high level of expertise and knowledge to support our EMEA field service teams and our in-house Technical Support Representatives team. This includes expert level troubleshooting and root cause investigation, mapping out in-house training, providing input on product launches.
You will identify, deliver, and assess future and current training needs for the field service teams, provide troubleshooting assistance to Technical Support Specialists and use your expertise to drive to resolution. You will become a dynamic ambassador for the Hologic brand, representing our innovative spirit and commitment to excellence.
KEY RESPONSIBILITIES
- Gather feedback, improve resolution time to deliver effortless customer experience
- Conduct and provide workflow expertise for improving current customer's solutions
- Bridge regional intelligence to headquarters, clinical application team and internal and external partners
- Conduct in house trainings for field service teams (direct and indirect markets) and other relevant internal teams to assist in furthering knowledge of Hologic product solutions according to Hologic Global Standards – virtual & F2F
- Build and leverage strong relationships with all internal departments to achieve objectives
KNOWLEDGE, SKILLS & EXPERIENCE
- Educational background in engineering – Electromechanical, Electronics, other as relevant
- Prior experience in a service environment working with customers to resolve problems
- Experience working with laboratory equipment and knowledge of networking, ASTM and HL7 would be highly advantageous
- Excellent written and verbal communication skills in English, any other language will be an added value.
- Proficient in Microsoft Office, experience with CRM and ERP systems
- Independent self-starter with positive attitude
- Demonstrated ability to successfully perform in an environment of changing priorities
- Excellent analytical and problem-solving skills
So why join Hologic?
We are committed to making Hologic the company where top talent comes to grow. For you to succeed, we want to enable you with the tools and knowledge required and so we provide comprehensive training when you join as well as continued development and training throughout your career.
We offer a competitive salary and annual bonus which our talent partner can discuss with you.
Apply today
Expertise, Adaptability, Field Service, Innovation, Health Level-7, In-House Training, Initiative taker, Customer Experience, Diagnostics, Communication, ASTM, Headquarters, Investigations, Training, Electromechanics, Engineering, VOS, Problem Management, EMEA, Technical support, Service, Customer Solutions, Networking, MS Office Suite, Product Launches, Intelligence, Failure Analysis
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