Technical Support Officer

Il y a 4 mois

Zaventem, Belgique Medical Devices Temps plein

**Headit is looking for a Technical Support Officer for the DACH & UK market.**

**Where will you work?**

The EMEA HQ of this leading, innovative Medical Devices company is located in Zaventem.

**What are your responsibilities as a Technical Support officer?**

As Technical Support Specialist, you are the trusted partner for customers based in the UK and DACH countries.

Your key responsibilities include:

- Discovering the root causes of problems in order to identify appropriate solutions and gathering all information required to do so.
- Taking part in improvement initiatives to optimize processes and service delivery.
- Performing troubleshooting, analysis of problems and timely proposition of solutions as well as next actions to be taken, while remaining compliant.
- Ensuring a smooth customer experience by investing in clear, timely and constructive customer contact.

**What do we expect from you as a Technical Support officer?**
- Very fluent in German and English, both written and spoken.
- A relevant experience in Customer Support, ideally in a technical environment.
- Strong sense of adaptability in a fast paced, growing and changing environment.
- Strong communication and analytical skills.
- Able to work autonomously, having a sense of initiative and a hands-on approach.
- A background in molecular biology or lab experience is considered a big plus.

**What do we offer you as Technical Support officer?**
- Become part of a great team with a warm and open culture. A great spirit between team members, who enjoy each other’s company and offer support to each other.
- You are assisted with the tools and knowledge required to be successful in your role. You receive comprehensive training as well as continued development throughout your career.
- 1 day of home office / week. Weekly schedule from 8 am to 16.30h pm.
- A very competitive salary and annual bonus with fringe benefits including hospitalisation and group insurance, bonus, net allowance, 12 additional holidays, etc.

**Job Types**: Full-time, Permanent contract

Pay: €3.000,00 - €4.100,00 per month

Application Question(s):

- Do you have relevant Customer Support experience and technical affinity?

**Language**:

- German (required)
- English (required)

Work Location: Hybrid remote in 1930 Zaventem

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