Innova - CRM & Customer Experience - Analyst / Architect

We're looking for an experienced Functional Analyst/ Architect ((CRM & Contact Center Transformation) to help lead a major transformation of our client's customer service and technology landscape. This role is perfect for someone who enjoys connecting business goals with smart, scalable technology solutions. what you'll doEvaluate and select the right CRM...

Business Analyst - banking sector (program support) join a leading digital banking institution driving innovation in customer experience and data-driven transformation. Our client is seeking a Transversal Business Analyst to support a large-scale program focused on customer journey optimization, KPI management, and operational excellence across multiple...

Our client is a prominent player in the financial sector, recognized for its comprehensive range of banking and financial services. With a global presence, it serves a diverse clientele, including individuals, corporations, and institutions. Emphasizing innovation and customer-centricity, it leverages advanced technologies to deliver tailored solutions that...

Business Analyst - wero implementation (cards project) Join a leading digital bank at the ForeFront of innovation in payment solutions. Our client is seeking a Business Analyst (Cards) to support the rollout of Wero, a next-generation peer-to-peer payment initiative designed to enhance customer experience and operational efficiency across digital channels....

Your responsabilities Primary tasks and responsibilities:Lead and facilitate workshops with business and technical stakeholders to gather and validate business, functional, and non-functional requirements.Translate business needs into clear, structured, and actionable requirements aligned with IAM best practices.Develop and document the Target Operating...

Job Title: Senior Solution ArchitectJob Type: FreelanceLocation: Brussels, BelgiumWork regime: HybridSector: our client is a prominent telecommunications company known for its extensive network infrastructure and comprehensive range of services. It provides innovative solutions in internet, mobile, and television communications, catering to both residential...

Our client is a prominent player in the financial sector, recognized for its comprehensive range of banking and financial services. With a global presence, it serves a diverse clientele, including individuals, corporations, and institutions. Emphasizing innovation and customer-centricity, it leverages advanced technologies to deliver tailored solutions that...

Process Analyst - servicing transformation project A major Servicing Transformation Program is underway to enhance efficiency for employees and customers, increase customer self-service, and build future-proof operations. The program impacts Operations and Contact Centres and spans multiple Business and IT initiatives.We are looking for an experienced...

Do you enjoy a challenge? Is problem-solving second nature to you? Would you like to be part of a dynamic and supportive team?Then the position of Complaints Case Manager might be just for you!Every complaint is a valuable opportunity — a chance to learn, improve, and grow. Each case helps us enhance our products and services, ensuring a better experience...

Join a global financial services organization driving transformation in cybersecurity and digital identity. We're looking for a Business Analyst - Identity and Access Management (IAM) to contribute to a large-scale program enhancing governance, compliance, and secure access to critical systems and applications.You'll be part of the Cyber Information Security...