Innova - Transversal Business Analyst
il y a 4 semaines
Business Analyst - banking sector (program support) join a leading digital banking institution driving innovation in customer experience and data-driven transformation. Our client is seeking a Transversal Business Analyst to support a large-scale program focused on customer journey optimization, KPI management, and operational excellence across multiple business domains. Location: Brussels, Belgium️ Start Date: ASAP️ Languages: French required, English/Dutch is a plus Contract Type: Full-time ResponsibilitiesConduct business analysis and organize workshops on key topics such as customer journey optimization, KPI definition, monitoring, and reporting.Write User Stories, maintain the Agile backlog, and collaborate with cross-functional teams to refine requirements.Support the Program Manager by preparing SteerCo presentations and contributing to program governance materials.Track project progress, ensuring deliverables align with business objectives and program timelines.Apply a data-driven approach to extract actionable insights and guide decision-making.Contribute to process design and continuous improvement initiatives across customer-facing systems. RequirementsProven experience facilitating workshops and engaging stakeholders across business and IT.Strong background in process design, business process mapping, and customer journey analysis.Solid understanding of the banking industry and service center operations (case management, routing engines, knowledge bases, customer 360 views, interaction history).Familiarity with Ccas and CRM platforms.Hands-on experience with Agile ways of working Apply today and play a key role in shaping the future of digital banking excellence.
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Innova - Business Analyst / Functional Analyst
il y a 4 semaines
Brussel, Belgique Innova Temps pleinBusiness Analyst - wero implementation (cards project) Join a leading digital bank at the ForeFront of innovation in payment solutions. Our client is seeking a Business Analyst (Cards) to support the rollout of Wero, a next-generation peer-to-peer payment initiative designed to enhance customer experience and operational efficiency across digital channels....
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Innova - IAM Business Analyst
il y a 4 semaines
Brussel, Belgique Innova Temps pleinYour responsabilities Primary tasks and responsibilities:Lead and facilitate workshops with business and technical stakeholders to gather and validate business, functional, and non-functional requirements.Translate business needs into clear, structured, and actionable requirements aligned with IAM best practices.Develop and document the Target Operating...
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Innova - Functional Analyst
il y a 4 semaines
Brussel, Belgique Innova Temps pleinOur client is a prominent player in the financial sector, recognized for its comprehensive range of banking and financial services. With a global presence, it serves a diverse clientele, including individuals, corporations, and institutions. Emphasizing innovation and customer-centricity, it leverages advanced technologies to deliver tailored solutions that...
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Innova - Business Analyst – Cybersecurity & Identity Access Management
il y a 4 semaines
Brussel, Belgique Innova Temps pleinJoin a global financial services organization driving transformation in cybersecurity and digital identity. We're looking for a Business Analyst - Identity and Access Management (IAM) to contribute to a large-scale program enhancing governance, compliance, and secure access to critical systems and applications.You'll be part of the Cyber Information Security...
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Innova - CRM & Customer Experience - Analyst / Architect
il y a 2 semaines
Brussel, Belgique Innova Temps pleinWe're looking for an experienced Functional Analyst/ Architect ((CRM & Contact Center Transformation) to help lead a major transformation of our client's customer service and technology landscape. This role is perfect for someone who enjoys connecting business goals with smart, scalable technology solutions. what you'll doEvaluate and select the right CRM...
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Innova - Process Analyst (Contact Centre & Back Office Processes)
il y a 2 semaines
Brussel, Belgique Innova Temps pleinProcess Analyst - servicing transformation project A major Servicing Transformation Program is underway to enhance efficiency for employees and customers, increase customer self-service, and build future-proof operations. The program impacts Operations and Contact Centres and spans multiple Business and IT initiatives.We are looking for an experienced...
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Innova - Functional Enterprise Architect
il y a 4 semaines
Brussel, Belgique Innova Temps pleinWe're looking for an experienced Functional Analyst/ Architect ((CRM & Contact Center Transformation) to help lead a major transformation of our client's customer service and technology landscape. This role is perfect for someone who enjoys connecting business goals with smart, scalable technology solutions. what you'll doEvaluate and select the right CRM...
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Innova - Business Intelligence Engineer
il y a 4 semaines
Brussel, Belgique Innova Temps pleinRequired responsibilitiesYou work with Wholesale business stakeholders to understand their needs and translate these requirements into robust and scalable data solutions, analysis and reportingYou complete and structure the data in order to build a PowerBI data model to provide the business with the relevant dashboards and insights they requireYou critically...
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DigiTribe - Business Data Analyst
il y a 4 semaines
Brussel, Belgique DigiTribe Temps pleinWe are looking for a Business Data Analyst to play a key role in our enterprise-wide data initiatives. This is a high-visibility, transversal role (you'll collaborate with stakeholders across virtually every function of the company to understand data needs, define requirements, and ensure the successful delivery of impactful data solutions).You'll be the...
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Process Analyst – Contact Centre
il y a 2 semaines
Brussel, Belgique Innova Temps pleinProcess Analyst - Servicing Transformation Project A major Servicing Transformation Program is underway to enhance efficiency for employees and customers, increase customer self-service, and build future-proof operations. The program impacts Operations and Contact Centres and spans multiple Business and IT initiatives.We are looking for an experienced...