Stefanini - Service Desk Agent

il y a 4 semaines

Haren, Belgique Stefanini Temps plein
In this position, as a Service desk agent, your role will be to provide 1 st line support for internal/external users at client's systems operations within their Network Operations Division (where mission critical systems are supported).
It's an opportunity to broaden your knowledge and apply your IT skills in a multicultural environment. The role primarily involves providing software and application support, but it's not limited to this, as it will also require handling various troubleshooting requests.
 
The Technician will manage customer calls and emails, troubleshoot, document, and resolve IT-related issues within their scope, using solutions from the knowledge base. They must work efficiently and promptly, ensuring that attendance, quality, and customer service metrics are met.
 
 
Key responsibilities  
Provide 1st Level End-user support for client users including:
  • Support for specific client software and applications (installation, error messages, tweaking)
  • Analyzing support requests sent by the customer by calls, mail, in person and web submit
  • Answer incoming calls and log all customer questions and issues accurately and efficiently into ticketing system
  • Examining all problems, evaluating complexity, impact and priority
  • Giving required support, efficiently and effectively and in accordance with priority, impact and SLA's
  • Escalating problems according to procedures; to the client support groups or to the 2nd level
  • Ensuring follow-up of all issues: documenting and fill in ticketing system appropriately
  • Assist with defining and documenting knowledge base articles
  • Assist with special project work as needed
  • Windows troubleshooting (error messages, improving performance, tweaking system, changing appearance and settings)
  • Networking (basic user-level support, checking of settings, tweaking PC settings for the network, checking internet connectivity)
     
Job requirements
  • Flexibility and able to adapt to different work environment
  • IT knowledge and previous experience to be able to resolve IT issues on the go
  • Fast learner
  • Previous successful customer service experience is considered an advantage
  • Strong analytical, technical, problem solving and organizational skills
  • Strong written and oral communication skills
  • Team player, self-motivated, organized, detail oriented and able to handle changing priorities
  • Able to communicate problems/issues to customers in a non-technical manner
  • Flexibility. Working hours: shifts rotation to cover 24/7 (Monday to Sunday) OR 7am-7pm (Monday to Friday) 
  • Proficiency in English (for 24/7 shift) OR English and French (for 7am-7pm shift)
The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.
 
What we offer
  • Competitive salary and benefits package, including Meal Vouchers, Ecocheques
  • Company car and fuel card
  • Due to shifts and nature of the role (24*7 environment with on call and night shifts), you get premium payment for certain hours (night shift, weekends) and even if On Call is not activated, we consider it and paid it as a full working day
  • Hospitalization and group insurance
  • Extra vacation days
  • Opportunities to learn and develop: training programs
  • Personalized career path within the organization
  • Exposure to an international environment as part of a multicultural team spread across Europe
 
It's best to apply today, because job postings can be taken down and we wouldn't want you to miss this opportunity.
 
About us  
Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you
 
We are a Brazilian company with over 35 years of experience in delivering IT services worldwide, ranging from IT outsourcing to application development or IT staffing. We have a direct presence in 41 countries, through our 70 offices located throughout the world. We have managed to become the preferred partner of many small-to-midsize local and regional companies as well. Most of our clients come from industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector and utilities.
Stefanini has career opportunities locally and around the world for professionals interested in a vibrant, passionate, team-oriented workplace. If you are a customer-centric person with a "get it done" attitude, come over for coffee and a talk on your future career with us

  • Stefanini - Service Desk Agent

    Il y a 3 mois

    Haren, Belgique Stefanini Temps plein

    In this position, as a Service desk agent, your role will be to provide 1 st line support for internal/external users at client's systems operations within their Network Operations Division (where mission critical systems are supported). Key responsibilities **Provide 1st Level End-user support for client users including**: Analyzing support requests sent by...

  • Stefanini - Service Desk Agent

    Il y a 3 mois

    Haren, Belgique Stefanini Temps plein

    In this position, as a Service desk agent, your role will be to provide 1 st line support for internal/external users at client's systems operations within their Network Operations Division (where mission critical systems are supported).It's an opportunity to broaden your knowledge and apply your IT skills in a multicultural environment. The role...

  • Monitoring Analyst

    Il y a 2 mois

    Haren, Belgique Stefanini Temps plein

    We are looking for a proactive Monitoring Analyst with a keen interest in technology to join our team! Your role will be critical in monitoring the systems and infrastructure at our customer site in Haren, working for a leader in the aviation sector. In this position, your main responsibility will be to MONITOR the behavior of critical-business systems and...

  • Monitoring Analyst

    Il y a 6 mois

    Haren, Belgique Stefanini NV Temps plein

    We are looking for a proactive Monitoring Analyst with a keen interest in technology to join our team! Your role will be critical in monitoring the systems and infrastructure at our customer site in Haren, working for a leader in the aviation sector. In this position, you will be the 1st line of support to monitor the behavior of critical-business systems...

  • Customer Service Agent B2B

    Il y a 5 mois

    Haren, Belgique BD Logistics Temps plein

    BD Logistics biedt logistieke oplossingen met toegevoegde waarde, afgestemd op specifieke behoeften. De diensten omvatten: City Logistics, Oversized Logistics, Fresh Logistics en Reverse Logistics. Onze dienstverlening richt zich zowel naar de first als naar de last mile, zowel in de stad als op het platteland. We behandelen zowel standaardformaten als...

  • Personnel Administratif Personal Reorientation HR

    Il y a 5 mois

    Haren, Belgique ASAP.be Temps plein

    **Qu'allez-vous faire?**: Pour l'un de nos partenaires, leader dans le secteur de la mobilité, nous cherchons un talent administratif pour intégrer leur département RH en s'occupant de réorientation professionnelle. La ressource sera en charge de: - Prise de contact avec les agents déclarés en inaptitude afin de leur expliquer le trajet de...

  • Contact Center Agent Nl

    Il y a 6 mois

    Haren, Belgique SD Worx Jobs Temps plein

    **Introductie**: Voor een klant van ons I**N BRUSSEL**, waar klantgerichtheid en teamwork centraal staan! Zijn we op zoek naar enthousiaste professionals die willen bijdragen aan uitstekende klantenservice. Inbound/Outbound **Wie zoeken we?**: - NL is voldoende (FR is een plus maar geen must) - PC-kennis -behendig zijn met computer - Iemand die graag...

  • Contact Center Agent Nl

    Il y a 5 mois

    Haren, Belgique SD Worx Jobs Temps plein

    **Introductie**: Voor een klant van ons, waar klantgerichtheid en teamwork centraal staan! Zijn we op zoek naar enthousiaste professionals die willen bijdragen aan uitstekende klantenservice. Inbound/Outbound **Wie zoeken we?**: - NL is voldoende (FR is een plus maar geen must) - PC-kennis -behendig zijn met computer - Iemand die graag BELT -...

  • Guard Eurocontrol

    il y a 4 semaines

    Haren, Belgique Securitas Temps plein

    **Informations générales**: **_Guard - Département Diplomatique | Site Haut risque - Bruxelles (Haren) | Temps plein | Shifts variables : jour, nuit, weekend _** **_Salaire: _**€ 18,39- 18,60 par heure** **Contrat: CDI - Ouvrier** **Fonction: agent statique Êtes-vous prêt à relever un défi unique dans un environnement prestigieux ? Securitas,...