Centric - IT Web Project Manager
il y a 3 jours
What you do
The IT Web Project Manager will support our strategy by managing the correct implementation of commercial technology projects aimed at health care professionals and patients.
Her/His role will be critical to offer HCP's and patients access to the right information about our medicines, with a better customer experience, through their preferred channel.
He/She is responsible to deliver, from a technology standpoint, Hcps and patients' websites globally, managing the end-to-end scope (intake, governance, delivery, onboarding).
This position partners with our business and the web development teams to orchestrate the development of digital & web solutions projects.
He/she will do so being supported by a trainee and in line with the strategy and prioritized roadmap defined by the System Owner.
Job tasks
- Drive digital transformation projects focusing on HCP's and patients personalized experience (e.g. websites mostly but also closely to remote engagement, campaigns, email marketing, pull strategy, etc.) that will enable a better customer experience & engagement
- Your goal will be to partner with the brand teams in order to create the right customer journey in a personalized manner
- Oversee the day-to-day operations of the company's branded websites, ensuring optimal performance, security, and user experience
- Guide a team of IT professionals responsible for website development, maintenance, and support
- Ensure proper information (through discussion and analysis) is provided to the development team to ensure the right understanding of the requirements and successful delivery
- Collaborate with cross-functional teams to update and maintain website features & content, reflecting the latest developments in the pharmaceutical industry
- Implement robust features, analytics and monitoring tools to track website performance, user engagement, and other key metrics
- Partner with IT stakeholders at all steps of the project lifecycle to ensure consistency in tools and standards, smooth set up of solutions and appropriate transition to support and operations
- Partner with business stakeholders in various regions to identify areas of improvement and innovation in the Web, CRM & Omnichannel area
What you bring to the team
- Strong knowledge of web technologies, content management systems, and digital marketing practices
- IT project management experience able to manage complex project end to end
- Experience in managing planning, governance, requirements, UAT, integrations, deployments, etc
- Aware on foundational of security, configuration, infrastructure concepts, AI, reporting and data structures
- Able to lead & guide a development team
- Experience in functional analysis and working with business stakeholder to translate their business requirements to technical solutions
- Has experience with content management systems such as Drupal and web analytics as Google Analytics
- Decision maker with sound business judgment who isn't afraid to speak up and challenge current thinking
- Have strong listening, communication, facilitation, influencing and analytical skills
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