Partner Success Manager
il y a 2 semaines
Join our team of Partner Success Managers, where we work hand-in-hand with our Partners to build thriving customer success practices. Our mission is to empower partners to drive software adoption and enhance the customer journey.
Your Impact
As a Partner Success Manager, you will be the main contact for our Partners, supporting them in driving software adoption and customer success. This exciting role includes:
- Enabling Partners to adopt Cisco Software through available programs.
- Supporting partners in delivering Success Programs and optimizing these initiatives.
- Conducting workshops and training sessions, using successful case studies to enhance partner onboarding.
- Acting as a liaison between Partners and Cisco's CX product teams, sharing valuable feedback for product development.
- Supervising adoption initiatives, assessing their impact, and refining strategies as necessary.
- Managing services and creating new service offerings.
Minimum Qualifications
- Experience in developing and executing adoption plans across various technology areas such as Security, Observability, and Networking.
- At least 2 years of experience in Partner enablement and software adoption within the Partner ecosystem.
- Proven track record of building strong, trust-based relationships within the partner and sales community.
- Experience leading virtual cross-functional teams and fostering collaborative relationships.
- Understanding of recurring revenue concepts, margin, and attrition.
- Local language is preferred, plus strong communication skills, both written & spoken in English.
Message to applicants applying to work in the U.S. and/or Canada:
When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.
U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.
Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco's flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco's Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter. Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.
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