Customer Success

il y a 2 semaines


Bruxelles, Région de Bruxelles, Belgique Waldon Temps plein
Customer Success & Partnerships Director

Waldon supports employers in taking a strategic and accessible approach to the wellbeing of their employees. Are you a risk-taker who truly puts the customer first? Like many other companies and their executive committees, are you aware of the growing importance of workplace wellbeing and its strategic impact? See you soon at Waldon

This is your dream job

Your work goes to the heart of who you are. It is a place where challenges, new experiences, and opportunities take shape. This requires optimal wellbeing in every sense of the word: mental, physical, and social. And that is precisely where Waldon's expertise lies. To further develop our activities, we are looking today for a Customer Success & Partnerships Director.

What is your role?

As Customer Success & Partnerships Director, you contribute to the growth of Waldon in Belgium and beyond. As a key member of the management team, you will play a pivotal role in shaping the future of Waldon by contributing to strategic alignment, driving innovation, and ensuring the successful execution of initiatives that strengthen our market position and organizational growth.

What does your day look like?

Together with your team, you will:

  1. Deliver great value to our customers: Execute strategic consulting projects, mapping out the needs of our clients' employees through wellbeing audits, focus groups, and interviews. Translate these needs into a concrete action plan and communicate it via our digital wellbeing platform.
  2. Thought Leadership & Knowledge Center: Work closely with our Product Manager Wellbeing to optimize our impactful wellbeing products by gathering customer feedback and market information. Take responsibility for the scientific validation of our offerings and stay up-to-date with the wellbeing market and emerging trends. Collaborate with Wellbeing Managers to answer complex client inquiries and provide strategic advice for various client initiatives.
  3. Partnership Management: Be the primary point of contact for our wellbeing partners to coordinate and execute operational plans for clients. Proactively explore and evaluate potential suppliers to further strengthen our ecosystem.

This is you all the way:

  • You have a master's degree in psychology and are passionate about workplace wellbeing.
  • You have 5-10 years of solid work experience demonstrating clear people management skills and experience in a management team.
  • You speak fluent French, English, and Dutch (Trilingual).
  • You have a hands-on personality, hosting focus groups, analyzing the wellbeing offering, and presenting our psychosocial risk analysis to customers.
  • You are an experienced networker with notions of Account Management.
  • You thrive in fast-paced and dynamic environments where your job content can evolve quickly.
  • You are excited to work in a startup environment, comfortable with change, think outside the box, and have a whatever-it-takes mindset.
  • MS tools (PowerPoint, Excel, etc.) hold no secrets for you.

You wouldn't want to miss this, would you?

  • An amazing job within an autonomous branch, in startup mode but with the support of a solid structure.
  • The opportunity to shape an innovative business.
  • An enthusiastic, dynamic, and passionate team.
  • Hybrid work environment.
  • Lots of fun

Interested? Send us your CV and cover letter

Seniority level
  • Director
Employment type
  • Full-time
  • Industries: Human Resources Services
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