Customer Success Manager

il y a 1 semaine


Bruxelles, Région de Bruxelles, Belgique TN Belgium Temps plein

Social network you want to login/join with:

As a CSM, your primary responsibility will be to foster positive relationships with clients and enhance the quality of our services to ensure unparalleled customer satisfaction. You will play a crucial role in coordinating, communicating, and managing various functions to deliver exceptional customer experiences.

Responsibilities

  • Drive customer success across the post-sales journey—Handover, Onboarding, Delivering Value, Renewal/Expansion, and Churn—by applying proven CS methodologies to achieve measurable outcomes and ensure customer satisfaction and retention.
  • Developing customer relationships: Establish strong relationships with key stakeholders, gaining a deep understanding of their needs and goals through regular check-ins and proactive outreach.
  • Upselling and cross-selling: Identify opportunities to upsell or cross-sell additional services to existing customers, working closely with the sales team to close deals.
  • Analyzing customer data: Utilize customer data to identify trends and insights that contribute to enhancing the overall customer experience, collaborating with cross-functional teams to drive improvements.
  • Staying updated on industry trends: Proactively stay informed about industry trends and best practices, applying this knowledge to enhance the customer experience.
  • Owner of the Escalation process: Take ownership of the Escalation process, ensuring high performance levels, accurate reporting, and establishing service improvement activities as needed.
  • Managing major incidents: Coordinate the resolution of major incidents, effectively communicating with stakeholders and conducting post-incident reviews for continuous improvement.
  • Drive internal and third-party service review meetings: Lead service review meetings to assess performance, identify improvements, evaluate quality, and streamline processes.
  • Validate contracts with account managers: Collaborate with account managers to validate contracts, ensuring feasibility and alignment with customer requirements.
  • Driven by continuous improvements and entrepreneurship: Demonstrate a proactive mindset towards continuous improvements, seeking innovative ways to enhance customer experience and business outcomes.

About You

  • Thorough knowledge of service best practices and profit and loss (P&L) management.
  • Technical expertise in IT, particularly in areas such as integration, application innovation or IoT, data platforms & analytics.
  • Strong communication skills to effectively connect with customers.
  • Proven ability in stakeholder management with a positive "can-do" attitude.
  • Customer-centric mindset with a goal-driven and problem-solving approach.
  • Ability to work collaboratively as a team player.
  • Demonstrated experience in a fast-growing and dynamic environment, managing multiple priorities under high-pressure situations.
  • Fluency in English (speaking, writing, and reading) is a must, with knowledge of Dutch and French languages considered a plus.
#J-18808-Ljbffr
  • Customer Success Manager

    il y a 3 semaines


    Bruxelles, Région de Bruxelles, Belgique Prezly - PR Software Temps plein

    Important: While this is a fully remote role, we only accept candidates within a 2-hour time difference from CET (Central European Timezone).At Prezly, "Customer Delight" isn't just a phrase – it's the heartbeat of our company. As a bootstrapped organization, our customers are our lifeblood. Their success drives our success, and their satisfaction shapes...


  • Bruxelles, Région de Bruxelles, Belgique Joomag Temps plein

    Senior Customer Success Manager (Europe-based, Remote)Trusted by over 5,000 customers and millions of users, Joomag is a digital publishing and content experience platform that helps companies easily create and deliver interactive publications from PDFs or templates. We provide in-depth analytics and behavioral insights to optimize your content strategy,...

  • Manager, Customer Success

    il y a 1 semaine


    Bruxelles, Région de Bruxelles, Belgique Apryse Temps plein

    Join to apply for the Manager, Customer Success role at Apryse.The Role:The Manager of Customer Success will lead a team of 8-10 customer success professionals to ensure clients achieve their desired outcomes with our products and services. You will be required to be based in Belgium. This role involves developing strategies to enhance customer satisfaction,...

  • Customer Success Manager

    il y a 2 semaines


    Bruxelles, Région de Bruxelles, Belgique Pentera Security Ltd Temps plein

    Customer Success Manager - France and BeneluxAbout The PositionMust be based in Belgium (Remote position)Join Pentera and take your career to the next level in cybersecurity. As a leader in Automated Security Validation, we help businesses around the world safely emulate real-world attacks to uncover their vulnerabilities—just like the world's best red...

  • Customer success manager

    il y a 3 semaines


    Bruxelles, Région de Bruxelles, Belgique Payflip Temps plein

    Benchmarking report with flex plan data of 2024 is out now Download here.Payflip is growing raaaaazingly fast and is looking for a CS hero Are you also convinced that wages are not just a matter of some numbers? Always wanted to boost the purchasing power of 11 million Belgians? Do you have an undeniable talent for customer relationship management? Then we...

  • Customer Success Manager

    il y a 2 semaines


    Bruxelles, Région de Bruxelles, Belgique Pentera Temps plein

    Must be based in Belgium (Remote position) Accelerate Your Career in Cybersecurity Join Pentera and take your career to the next level in cybersecurity. As a leader in Automated Security Validation, we help businesses around the world safely emulate real-world attacks to uncover their vulnerabilities—just like the world's best red teams. At Pentera,...

  • Customer Success Manager

    il y a 3 semaines


    Bruxelles, Région de Bruxelles, Belgique Pentera Temps plein

    Must be based in Belgium (Remote position)Accelerate Your Career in CybersecurityJoin Pentera and take your career to the next level in cybersecurity. As a leader in Automated Security Validation, we help businesses around the world safely emulate real-world attacks to uncover their vulnerabilities—just like the world's best red teams. At Pentera, you'll...


  • Bruxelles, Région de Bruxelles, Belgique Joomag Temps plein

    Senior Customer Success Manager (Europe-based, Remote)Trusted by over 5,000 customers and millions of users, Joomag is a digital publishing and content experience platform that helps companies easily create and deliver interactive publications from PDFs or templates. We provide in-depth analytics and behavioral insights to optimize your content strategy,...

  • customer success manager

    il y a 3 semaines


    Bruxelles, Région de Bruxelles, Belgique Worldline Temps plein

    Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate...

  • Customer Success Manager

    il y a 2 semaines


    Bruxelles, Région de Bruxelles, Belgique Vendorvue BV Temps plein

    As a Customer Success Manager at Vendorvue, you'll be instrumental in enhancing the compliance experience for procurement teams. You'll build strong relationships with clients, understanding their unique needs and ensuring they get the most out of our platform.You'll tackle challenges in onboarding new customers, guiding them through our features, and...

  • Customer Success

    il y a 2 semaines


    Bruxelles, Région de Bruxelles, Belgique Waldon Temps plein

    Customer Success & Partnerships DirectorWaldon supports employers in taking a strategic and accessible approach to the wellbeing of their employees. Are you a risk-taker who truly puts the customer first? Like many other companies and their executive committees, are you aware of the growing importance of workplace wellbeing and its strategic impact? See you...

  • Customer Success Engineer

    il y a 3 semaines


    Bruxelles, Région de Bruxelles, Belgique Televic Temps plein

    We're looking for a curious Customer Success EngineerTelevic Conference develops, manufactures, and markets conferencing solutions to high-profile customers worldwide (e.g., the United Nations, the European Parliament, the French Senate, etc.).In order to boost our growth, we are on the lookout for a curious Customer Success Engineer to resolve technical...

  • Customer Success Manager

    il y a 2 semaines


    Bruxelles, Région de Bruxelles, Belgique TN Belgium Temps plein

    Social network you want to login/join with:Customer Success Manager - Belgium (French Speaker)Client: AlanLocation: BelgiumJob Category: OtherEU work permit required: YesJob Reference: dcbede256d20Job Views: 2Posted: 06.03.2025Expiry Date: 20.04.2025Job Description:Alan envisions a world where anyone holds the power to actively influence their physical and...


  • Bruxelles, Région de Bruxelles, Belgique Monizze Temps plein

    Join Monizze as Customer Success Associate, French and Dutch speaking, on a permanent contract in BrusselsMonizze is a fast-growing fintech, leading provider of electronic meal vouchers, eco-vouchers, gift cards, and innovative platforms within HR services.Your mission?We are looking for a Customer Success Associate to ensure our Customer Success team...


  • Bruxelles, Région de Bruxelles, Belgique Insurtech Qover Temps plein

    About Qover:We are Qover, a leading insurtech scale-up that has raised $70 million. With an international team of 120+ colleagues based in Brussels, we help companies orchestrate digital embedded insurance experiences – creating meaningful connections with their community and enabling their success.Since Qover was founded in 2016, our co-founders had a...


  • Bruxelles, Région de Bruxelles, Belgique Railnova Temps plein

    About the Role:We are looking for a dedicated Customer Success Manager (CSM) to help ensure our customers achieve their desired outcomes using our cutting-edge Railgenius and Railfleet software, and Railster IoT hardware. The CSM plays a key role in managing customer interactions, delivering exceptional service, and acting as a bridge between our customers...

  • Field Customer Success Manager

    il y a 2 semaines


    Bruxelles, Région de Bruxelles, Belgique Treatwell Temps plein

    Field Customer Success Manager - French speaking (Brussels Region)As a Customer Success Manager, you bridge the gap between Treatwell and our salon partners in the Brussels region. This is a remote role, but you will have regular in-person meetings with our local team in Brussels.Once the sales team closes the deal, you take the lead in onboarding and...


  • Bruxelles, Région de Bruxelles, Belgique OpenNebula Temps plein

    For over a decade now, OpenNebula Systems has been leading the development of the European open source technology that helps organizations around the world to manage their corporate data centers and build their Enterprise Clouds.If you want to join an established leader in the cloud infrastructure industry and the global open source community, keep reading,...


  • Bruxelles, Région de Bruxelles, Belgique AirTree Ventures Pty Temps plein

    Our mission at Secure Code Warrior is to make the digital world safer by helping companies secure their software through developer-driven security. In a nutshell, Secure Code Warrior gives developers the skills to write secure code. Our learning platform is the most effective secure coding solution because it uses agile learning methods for developers to...

  • Partner Success Manager

    il y a 2 semaines


    Bruxelles, Région de Bruxelles, Belgique Cisco Systems Temps plein

    Meet the TeamJoin our team of Partner Success Managers, where we work hand-in-hand with our Partners to build thriving customer success practices. Our mission is to empower partners to drive software adoption and enhance the customer journey.Your ImpactAs a Partner Success Manager, you will be the main contact for our Partners, supporting them in driving...