Governance Knowledge Specialist

il y a 2 semaines


Brussels Metropolitan Area, Belgique Brayton Global Temps plein

We are looking for a proactive and detail-oriented Knowledge Specialist in Brussels (hybrid work) to join our dynamic Service Delivery Management team. As a Knowledge Communicator Ambassador, you will be responsible for ensuring that critical institutional knowledge is created, maintained, and effectively utilized across the organization. This role requires a strong focus on knowledge management, training, and fostering collaboration across teams.

Key Responsibilities:

Knowledge Creation:

  • Develop and maintain technical and non-technical knowledge assets (e.g., SOPs, SDPs, ITIL processes, policies, guides, templates, newsletters, and intranet content).
  • Collaborate with subject matter experts to document best practices, process workflows, lessons learned, meeting minutes, and project guidelines.

Knowledge Maintenance:

  • Ensure the proper categorization, accessibility, and usability of knowledge assets in Confluence, SharePoint Online, and ServiceNow.
  • Lead and manage small-scale knowledge management projects.

Knowledge Sharing:

  • Lead knowledge-sharing initiatives, including training sessions on Confluence, SharePoint Online, and ServiceNow functionalities.
  • Support a culture of knowledge-sharing by acting as a Knowledge Communicator Ambassador and engaging with internal communities of practice.

Training & Compliance:

  • Track progress on training and learning initiatives by coordinating with stakeholders and maintaining relevant training reports.
  • Ensure compliance with the organization's Knowledge Management Strategy, Training and Learning policies, and data security regulations.

Skills & Qualifications:

  • Educational Background: Bachelor's or Master's degree in Knowledge Management, Information Science, Business Administration, or a related field.
  • Experience: Minimum of 4 years in a Knowledge Specialist role, ideally in a Service Delivery environment within a European context.
  • Technical Expertise: Proficiency in MS Word, PowerPoint, Excel, SharePoint Online, Confluence, and ServiceNow is mandatory.
  • Communication: Excellent verbal and written communication skills in both English and French, with the ability to facilitate training sessions and workshops.

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