Intercompany Supply

il y a 3 semaines

Zaventem, Flandre, Belgique Zoetis Temps plein

The Intercompany Supply and Customer Service Senior Manager serves as a department team lead, overseeing intercompany supply and customer service operations through the Belgian Principal Company (BEP). This role involves managing a team of supply coordinators to ensure timely and high-quality order management, both for customer orders and the replenishment of local entities.

The manager is accountable for achieving team objectives, meeting deadlines, and fostering collaboration with a global network of supply chain and commercial partners. They ensure their team is equipped with the necessary tools and resources to perform efficiently and deliver consistent results.

In addition to operational leadership, the manager actively participates in improvement projects and ensures successful implementation within the team. As a member of the Supply & Logistics Leadership Team, this role demands a strategic leader who combines operational expertise with strong leadership skills to drive continuous process improvements, automation, and team development.

This position also requires a forward-thinking mindset to anticipate and support business and Global Manufacturing and Supply (GMS) growth. The manager should exhibit a continuous improvement mindset, critical thinking abilities, and a proactive approach to driving change. They must lead by example, embrace technology, and champion digital solutions and automation to enhance efficiency and accuracy.

The position reports to the Supply & Logistics Performance Leader, International Logistics, and plays a key role in coordinating and supporting intercompany supply, deployment, and customer service processes for Zoetis customers and markets globally. The manager must embody a customer-centric mindset, taking ownership of relationships with market stakeholders, direct customers, and internal teams across regions.

Essential Duties and ResponsibilitiesAccountabilities and Related Activities:
  1. Lead day-to-day management of intercompany supply, customer service, and deployment activities for global markets.
  2. Allocate resources, distribute work, and monitor team performance.
  3. Coach and develop team members to excel in their roles, fostering a high-performance culture.
  4. Provide targeted training for team members on relevant topics to build their capabilities.
  5. Ensure compliance with policies, procedures, and regulatory requirements.
  6. Facilitate the team's operational transition to S4 HANA and IBP systems.
  7. Regularly report on team performance and progress against objectives.
  8. Identify and implement continuous improvement initiatives, focusing on process automation to enhance efficiency and accuracy.
  9. Actively participate in stakeholder meetings, customer visits, and operational discussions.
  10. Immediately report any EHS and quality-related risks to management.
  11. Collaborate with peers to identify and implement cross-functional initiatives.
  12. Partner with Supply Chain Quality colleagues to ensure compliance with GDP regulations and Zoetis standards.
  13. Build and maintain strong relationships with commercial and supply chain leaders to support business priorities and growth.
  14. Strengthen collaboration with external partners to drive business success.
  15. Perform periodic SOX compliance controls to maintain operational accountability.
  16. Drive change by fostering a culture of adaptability and innovation.
  17. Embrace and promote technology, automation, and digital solutions to future-proof processes.
Decision-Making and Governance:
  1. Conduct periodic SOX controls to ensure operational compliance.
  2. Allocate team resources effectively in alignment with organizational needs and budgets.
  3. Hold team members accountable for their performance and adherence to compliance standards.
QualificationsEducation:

Bachelor's or University degree, or equivalent experience.

Experience:
  1. Extensive experience (minimum 5-7 years) in Customer Service and/or Supply Chain roles.
  2. Previous experience in people management is highly desirable.
  3. Proven ability to challenge the status quo and implement innovative solutions.
  4. Demonstrated success in leading and managing improvement projects.
  5. Strong leadership skills with a track record of motivating and inspiring teams to achieve excellence.
Skills:
  1. Exceptional verbal and written communication skills, with the ability to articulate complex ideas and influence stakeholders at all levels.
  2. Strong analytical and problem-solving capabilities, leveraging data-driven insights for decision-making.
  3. Flexibility to adapt to shifting priorities and evolving business needs.
  4. Forward-thinking mindset to anticipate challenges and proactively address them.
  5. Continuous improvement mindset to identify opportunities for optimization and efficiency.
  6. Critical thinking skills to evaluate complex situations and provide strategic solutions.
  7. Proficiency in leveraging technology, automation, and digital tools to enhance operational processes.

Full time

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