Service Support Manager
il y a 16 heures
Service & Support Manager (Safety & Security)Rombit is looking for a dynamic Service & Support Manager to join our teamIt is Rombit's mission to be the leading IIoT partner for the safety, efficiency and compliance of our clients' operational workforce and mobile assets. As a Service Manager you will lead & actively support us in managing and expanding our client network in our safety & security department. You will understand the challenges our customers in industrial, logistic and manufacturing sites are facing. We establish a long-term partnership with our clients by providing safety & efficiency solutions, ranging from fleet telematics to driver coaching and collision avoidance, alongside our security solutions in perimeter, camera, and access control. It is your goal to support them in both reactive & proactive support with the aim of excellent user experience & usage of our products. This is a primarily on-site role, based at our headquarters in Antwerp, with occasional work-from-home flexibility.Your responsibilitiesManage and coordinate 1st and 2nd line support together with the support team, including incident follow-upEstablish and continuously improve a scalable service structureStay up to date with developments in safety and security technology (technologies, regulations, trends)Maintain customer contracts and SLAs, and manage customer expectationsSafeguard customer satisfaction by building strong relationships based on trust and open communicationPrepare and lead customer meetings, including reporting and summaries of monthly actions and decisionsSet up and maintain on-call schedules for interventions and techniciansActively collaborate with technicians during the execution of interventionsPeople & organisationProvide clear expectations and support team members in fulfilling their responsibilitiesMotivate team members and colleagues to achieve both personal and company goalsFoster strong collaboration within the teamSupport communication between internal and external stakeholdersMonitor individual performance and encourage continuous improvementEnsure effective knowledge transfer within the teamQualificationsAt least 7 years of experience in a similar service, customer success or operational role, or relevant industry experienceStrong interest in working with (large) industrial clientsAbility to create accurate quotations using CRM toolsNaturally customer-focusedExcellent communication and negotiation skillsWilling to step outside your comfort zoneFluent in Dutch and English, business knowledge of French is a plusAs a person, you embrace Rombit's values:BE CURIOUS: By challenging the status quo & embracing the unknown, we allow ourselves to discover new perspectivesBE BRAVE: By daring to act decisively, we fix thingsBE ONE: By being a close-knit team, we create more valuable solutions for our customersOfferA challenging and fun scale-up environment with a proven international track record and a US footprint. Think hackathons, ping pong sessions, team buildings...A spot in a dynamic team, with room for your input. The more, the betterCompetitive salary with numerous advantages on top of that: company car, insurances, bike leasing, eco cheques...A personalized training budget, frequent knowledge sharing sessions and meetupsAutonomy, self-steering, openness, trust and flexibilityA modern and spacious office in Antwerp, easily accessible by public transport and car (parking space will be taken care of). This role is primarily based at our Antwerp HQ, with the flexibility to work from home occasionally.
-
Service Support Manager
il y a 16 heures
Antwerp, Belgique Rombit Temps pleinService & Support Manager (Safety & Security) Rombit is looking for a dynamic Service & Support Manager to join our team! It is Rombit's mission to be the leading IIoT partner for the safety, efficiency and compliance of our clients' operational workforce and mobile assets. As a Service Manager you will lead & actively support us in managing and expanding...
-
Service Support Manager
il y a 16 heures
Antwerp, Belgique Rombit Temps pleinService & Support Manager (Safety & Security)Rombit is looking for a dynamic Service & Support Manager to join our team!It is Rombit's mission to be the leading IIoT partner for the safety, efficiency and compliance of our clients' operational workforce and mobile assets. As a Service Manager you will lead & actively support us in managing and expanding our...
-
Service Coordinator
il y a 6 jours
Antwerp, Belgique Securitas Technology Belgium Temps pleinPurpose of the role The Service Coordinator is responsible for ensuring the proper execution of service agreements with our key customers. Acting as the link between internal teams and client expectations, you make sure that agreed service levels (SLAs) are met and continuously improved. While not a customer-facing role, the Service Coordinator serves as the...
-
IT Service Desk Analyst
il y a 6 jours
Antwerp, Belgique IKO Waterproofing and Insulation EU Temps pleinIKO Industries is looking for a dedicated and customer-focused IT Service Desk Analyst to join our dynamic Global IT Service Desk team. If you're passionate about troubleshooting, technology, and delivering excellent support, this opportunity is for you! About Us IKO Industries Ltd. is a leader in the manufacturing of roofing and building materials with a...
-
Service Coordinator
il y a 1 semaine
Antwerp, Belgique Securitas Technology Belgium Temps pleinPurpose of the roleThe Service Coordinator is responsible for ensuring the proper execution of service agreements with our key customers. Acting as the link between internal teams and client expectations, you make sure that agreed service levels (SLAs) are met and continuously improved.While not a customer-facing role, the Service Coordinator serves as the...
-
Service Coordinator
il y a 1 semaine
Antwerp, Belgique Securitas Technology Belgium Temps pleinPurpose of the roleThe Service Coordinator is responsible for ensuring the proper execution of service agreements with our key customers. Acting as the link between internal teams and client expectations, you make sure that agreed service levels (SLAs) are met and continuously improved.While not a customer-facing role, the Service Coordinator serves as the...
-
Service Coordinator
il y a 1 semaine
Antwerp, Belgique Securitas Technology Belgium Temps pleinPurpose of the roleThe Service Coordinator is responsible for ensuring the proper execution of service agreements with our key customers. Acting as the link between internal teams and client expectations, you make sure that agreed service levels (SLAs) are met and continuously improved.While not a customer-facing role, the Service Coordinator serves as the...
-
IT Service Desk Analyst
il y a 2 semaines
Antwerp, Belgique IKO Waterproofing and Insulation EU Temps pleinIKO Industries is looking for a dedicated and customer-focused IT Service Desk Analyst to join our dynamic Global IT Service Desk team. If you're passionate about troubleshooting, technology, and delivering excellent support, this opportunity is for you!About UsIKO Industries Ltd. is a leader in the manufacturing of roofing and building materials with a...
-
IT Service Desk Analyst
il y a 6 jours
Antwerp, Belgique IKO Waterproofing and Insulation EU Temps pleinIKO Industries is looking for a dedicated and customer-focused IT Service Desk Analyst to join our dynamic Global IT Service Desk team. If you’re passionate about troubleshooting, technology, and delivering excellent support, this opportunity is for you!About UsIKO Industries Ltd. is a leader in the manufacturing of roofing and building materials with a...
-
IT Service Desk Analyst
il y a 6 jours
Antwerp, Belgique IKO Waterproofing and Insulation EU Temps pleinIKO Industries is looking for a dedicated and customer-focused IT Service Desk Analyst to join our dynamic Global IT Service Desk team. If you're passionate about troubleshooting, technology, and delivering excellent support, this opportunity is for you!About UsIKO Industries Ltd. is a leader in the manufacturing of roofing and building materials with a...
