Service Designer/Functional Analyst Senior Consultant, Zaventem

il y a 3 semaines

Zaventem, Flandre, Belgique TN Belgium Temps plein
Service Designer/Functional Analyst Senior Consultant, ZaventemClient:Location:Job Category:

Other

EU work permit required:

Yes

Job Reference:

d3fa2e7faf0e

Job Views:

25

Posted:

23.01.2025

Expiry Date:

09.03.2025

Job Description:

Description of the position

Can't wait to make an impact on the world? You're not alone. Join us in driving progress in the working world and beyond.

Your journey with us
As an experienced service designer, you drive experience design from end-to-end, including discovery, ideation, concept, prototype, test & validation. You will work with and lead product owners, designers, analysts and developers to design relevant and exceptional experiences.

You will support and review the requirements during functional analysis and follow up on the progress in development, requiring close collaboration with the Product manager and delivery lead. You are passionate about creating disruptive digital services and products that improve the lives of the target audience by offering them a delightful and frictionless user experience. You are not afraid to roll up your sleeves and to take on serious responsibility when working in the field and beyond.

You will be:

  1. Guiding the team during user research using quantitative and qualitative techniques (interviewing, observation sessions, surveys,…)
  2. Ideating on and assessing new concepts from a business viability/value and feasibility perspective, supported by the experts in the field
  3. Moving from analysis to synthesis and developing high-quality personas and user journeys based on user needs and insights from the business
  4. Visualizing, articulating and solving complex problems and concepts, and making disciplined decisions based on available information and research evidence
  5. Applying technical knowledge and experience to design concepts & sketches.

Your Responsibilities:

  1. Manage a team of service designers, UX/UI designers, functional analysts on a daily basis
  2. Set direction and assure the quality of design delivery across teams
  3. Give direction on which tools or methods to use. You can demonstrate experience in meeting the needs of users across a variety of channels
  4. Lead the design cycles and together with the team, define the user needs and related solutions
  5. Manage stakeholder relations during the design iterations, and prioritize the design backlog based on different factors (business roadmap, user value, development complexity,…)
  6. Together with the team, define functional, visual and technical product specifications and follow-up on the product during agile development cycles
  7. Manage continuous design sprint cycles to grow a digital product or service.

Let's talk about you

  1. You have at least 5 years of relevant experience as a Service Designer or Design strategist with proven knowledge of design sprints and the agile development process
  2. You have a meticulous eye for detail whilst maintaining big picture thinking
  3. You have excellent communication skills and the ability to clearly articulate complex concepts to both technical and business audiences
  4. You have experience in a strategic or client services role in an agency or consulting environment
  5. You have exceptional credentials in service design, UX & digital transformation
  6. You master exceptional problem-solving skills and have a curious mind and a passionate work ethic
  7. You are fluent in German and English, knowledge of French and Dutch would be a plus.

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.

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