Team leader customer service

il y a 2 semaines

Bruxelles, Région de Bruxelles, Belgique Axis Group - HR Advisor Temps plein

Are you looking for an exciting challenge as a customer service team leader? Take the reins of a dynamic team and guide them through the changes of mobility. As Coordinator, you'll be responsible for motivating, developing and promoting your team's skills to ensure impeccable service. Your experience as a People Manager and your ability to set clear objectives will be essential assets. Join a positive and stimulating working environment, with a competitive salary, flexible working hours, professional development opportunities and attractive benefits. Don't miss this chance to be part of a motivated team in the heart of Brussels.

Description

As Coordinator, you will guide your team through the changes linked to the evolution of mobility:

  • You pass on and share your knowledge with employees;
  • You motivate your team to make the best use of and develop their skills, aptitudes and know-how, and ensure the smooth running of the department;
  • You ensure good cooperation within the team by managing and anticipating conflicts, and you develop a genuine team spirit;
  • Together with your team and colleagues, you are responsible for achieving operational objectives and monitoring results;
  • As a benevolent coordinator, you hold regular discussions with your teams and provide the necessary coaching.
Your profile
  • You have at least 3 years' experience as a People Manager (Coordinator, Team Leader, etc.);
  • You can set clear objectives and expectations, and identify and stimulate employee potential;
  • You are able to express yourself correctly in both national languages (NL/FR) and have a good knowledge of English;
  • You are willing to accept the flexibility expected in the job: working shifts and being able to work at weekends;
  • You are results-oriented and have a pragmatic mentality;
  • You take responsibility for achieving objectives, are able to make decisions and react appropriately;
  • You can effectively manage the operational organization, make rapid adjustments if the situation requires and set priorities;
  • You assume the role of coach and facilitator, are able to strengthen team collaboration, and dare to make decisions and take employees out of their comfort zone;
  • You have good analytical skills, enabling you to analyze and translate reports correctly, and to implement any corrective actions required;
  • You are capable of translating strategic objectives into clear expectations for the team, proposing alternatives and involving employees in this reflection;
  • You use an open & positive communication style and are able to gain acceptance and achieve predetermined objectives through persuasion and argumentation skills.
Offer
  • Monthly salary indication: €3001 - €4500
  • A pleasant working environment: You'll be working for a market leader in a stimulating, positive and caring atmosphere. We emphasize initiative-taking in an informal working atmosphere.
  • Competitive remuneration: Our client offers a competitive salary in line with your experience and skills.
  • Work-life balance: Flexible working hours and the possibility of teleworking several days a week.
  • Attractive benefits
  • Professional development: Access to ongoing training and career opportunities through regular coaching.
  • Easy access: the offices are located in the center of Brussels and easily accessible by public transport.
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