IS Team Lead Customer

il y a 3 semaines

Bruxelles, Région de Bruxelles, Belgique ENGIE Group Temps plein

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ENGIE Global Energy Management & Sales (GEMS) provides energy supply solutions and risk management services to support its clients through their decarbonization journey, while optimizing ENGIE's assets and contributing to value creation.

ENGIE is a global reference in low-carbon energy and services with a leading energy management business, piloted by its entity 'Global Energy Management & Sales' who built its savoir-faire managing the Group's large and diverse asset portfolio over 20+ years.

3,600 employees around the world develop our solutions, through +20 international business platforms. We cover the full energy mix: renewable and thermal power, natural gas & LNG, biomass, environmental products. Our experts provide tailor-made solutions based on a wide range of savoir-faire in energy management with a strong focus on decarbonation and decentralization.

Our 190,000 clients span the entire value chain: producers, asset developers, financial players, utilities, distributors, and industrials. Our global reach and strong local presence enable us to offer these diverse clients tailor-made services and respond to rapid changes in mature or emerging markets alike.

Context:

For GEMS (Global Energy Management and Sales) in Brussels, we are currently looking for an IT Team Lead for the Sales & Customers team The GEMS teams negotiate ENGIE natural gas supply contracts, optimize the assets (power plants) and the energy purchase and sales contracts, and provide customers with natural gas and electricity, as well as energy price risk management services.

Role:

You manage all the IS activities related to the B2B Belgium - Sales & Customers domain. This covers a team of approximately 15 people, focusing mainly on our customer-facing applications, like our public website, our customer area, APIs, Salesforce, Marketing Cloud, etc. Next to that, the team also manages technical integration components.

Your responsibilities include:

  • Oversight and follow-up of the applicative and technological roadmap.
  • Management of service contracts, commercial and contractual relations with suppliers.
  • Ensuring the IT service level and user support.
  • Supervision of IT projects.
  • Must have:
    • Technical competences:
      • Proficiency in architecture principles, cloud (Azure/AWS), APIs, Salesforce, etc.
      • Co-construction and follow-up of the applicative and technological roadmap.
      • Ensure and control correct implementation of quality, security, and performance requirements in collaboration with related GEMS IS teams.
  • Delivery and Project Management:
    • You are mastering agile methodologies and have good capacity and field experience in applicative architecture.
    • Steering and follow-up of all projects within your domain on all axes (Scope, Budget, Quality, and Timing).
    • Ensure the regular delivery of consistent IS software increments consisting of bug fixes, enhancement on existing functions, new functionalities, and large projects.
  • Reporting:
    • Budget monitoring and management.
    • Setup and follow-up of quality KPIs.
    • Responsible for the operational production continuity of used systems and applications.
  • Team Management:
    • Team operational management (internal + external consultants), team skills management and staffing, people development for internal resources.
    • Demand management: put in place a team backlog, prioritized according to client needs, manage relationships with other IT teams and external clients (business and support functions).
    • Process management: define, adapt, and enforce team organization and methodology (including development best practices and ALM methodology).
  • Must have:
    • Leadership:
      • You have proven experience in people management: team lead or IT management and the organization of an IT team.
      • Ability to inspire and guide team members, fostering a collaborative environment.
    • Communication:
      • Strong verbal and written communication skills for conveying technical concepts to non-technical stakeholders.
      • Skills in managing and resolving team conflicts or disagreements.
    • Change Management:
      • You embrace change management, can work autonomously and hold an analytical mindset.
      • Identifying issues and developing effective solutions under pressure.
  • Time Management: Effectively prioritizing tasks and managing time for both personal and team deadlines.
  • Mentoring: Ability to coach and develop team members' skills and careers.
Education and Professional Background:
  • You hold a Master's degree in engineering with a proven specialty in IT or equivalent.
  • You have a minimum of 5+ years' experience in IT team management or in IT expertise.
Languages:
  • Professional knowledge of either Dutch or French.
Travels:

Occasional travel (few times a year) to Paris or other B2B countries.

If you meet these requirements, then you are the talent we are looking for. Do not waste time

Apply by attaching your updated CV, regardless of your gender. ENGIE Global Energy Management & Sales is committed to creating a gender-neutral environment that unlocks the potential of everyone and provides equal employment opportunities for all individuals. All our positions are open to people with disabilities; please let your recruiter know if you need reasonable accommodations to be able to participate in the recruitment process, they will be happy to assist you.

About ENGIE:

Our group is a global reference in low-carbon energy and services. Our purpose ('raison d'être') is to act to accelerate the transition towards a carbon-neutral world, through reduced energy consumption and more environmentally-friendly solutions, reconciling economic performance with a positive impact on people and the planet. We rely on our key businesses (gas, power, renewable energy, services) to offer competitive solutions to our customers. With our 96,000 employees, our customers, partners, and stakeholders, we are a community of Imaginative Builders, committed every day to more harmonious progress.

Business Unit: GEMS

Division: GEMS - EC IS

Legal Entity: ELECTRABEL

Contract Type: Permanent

Job Type: Full-Time

Professional Experience: Skilled (>3 experience

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