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Digital Lead Customer Experience
il y a 2 semaines
Are you passionate about digital transformation and customer experience (CX)? Do you thrive in a dynamic environment where innovation, data-driven insights, and technology come together to elevate customer journeys? We are looking for a Digital Lead – Customer Experience to drive cutting-edge digital strategies and enhance customer engagement across multiple touchpoints.
As the Digital Lead for Customer Experience, you will play a pivotal role in shaping and executing customer-centric digital initiatives that strengthen brand loyalty and business growth. Your key responsibilities will include:
- Developing and executing a digital CX strategy, ensuring seamless, personalized, and engaging experiences across all digital channels.
- Leading cross-functional teams to design, implement, and optimize end-to-end customer journeys, leveraging data, technology, and innovative approaches.
- Driving customer insights and analytics, utilizing tools such as AI, machine learning, and behavioral analytics to enhance decision-making and customer engagement.
- Identifying emerging trends in digital CX, including omnichannel engagement, automation, and UX/UI best practices, to stay ahead of the competition.
- Collaborating with marketing, IT, product, and operations teams to align digital strategies with broader business objectives.
- Managing key customer experience platforms, ensuring optimal integration of CRM, digital marketing tools, and customer feedback systems.
- Optimizing digital touchpoints, including websites, mobile apps, chatbots, and social media, to enhance user satisfaction and conversion rates.
- Championing a customer-first mindset, fostering innovation and best practices in digital transformation across the organization.
- Tracking KPIs and performance metrics, providing insights and recommendations to continuously improve CX and digital engagement.
RequirementsWhat We're Looking For
To be successful in this role, you should bring:
- Proven experience in digital customer experience, digital transformation, or a related field, ideally in a leadership role.
- Strong understanding of CX principles, digital trends, UX/UI design, and data-driven marketing strategies.
- Hands-on experience with customer journey mapping, omnichannel strategies, and digital analytics tools.
- Expertise in CRM, marketing automation, personalization, and AI-driven CX solutions.
- Excellent strategic thinking with the ability to align digital initiatives with business goals.
- Strong communication and stakeholder management skills, with the ability to work across teams and influence key decision-makers.
- A data-driven mindset, with experience in analyzing customer insights, performance metrics, and behavioral trends.
- Fluency in Dutch, French, and English is highly preferred.
- Experience in industries such as retail, banking, telecom, or e-commerce is a plus.
BenefitsWhy Join Us?
- Lead high-impact digital transformation initiatives in a customer-centric organization.
- Work in a fast-paced, innovative environment where your insights drive real change.
- Collaborate with cross-functional teams and top industry experts.
- Enjoy opportunities for career growth, continuous learning, and leadership development.
- Be at the forefront of shaping the future of digital customer experience.
If you're a visionary leader with a passion for digital innovation and customer experience, we'd love to hear from you Apply today and be part of a team that's redefining CX in Belgium
