Chief Experience Development Lead

il y a 4 jours


Bruxelles, Région de Bruxelles, Belgique Lyreco Switzerland AG Temps plein
About the Job

We are seeking an experienced Chief Experience Officer to join our Group Executive Team (GET). As a key member of the team, you will be responsible for defining, formalising, implementing, and continuously improving the Lyreco Customer Experience strategy to develop revenue. Your mission will be to ensure that Lyreco provides a unique and differentiated experience to its customers through a fine orchestration of its multichannel approach: sales forces, customer care, and digital presence.

You will have the responsibility to manage a team with Group Directors in each of the contact points domains (Sales, Customer Care, and Digital), assisted by a Group Marketing Director. You will also collaborate extensively with other members of the GET and act as a strong team player.
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