Customer Experience Manager
il y a 5 jours
Hospitality Talents, a recruitment agency specialized in Hospitality profiles, is currently looking for an experienced Customer Experience Manager for our client, a leading train operator.
As Customer Experience Manager, you'll be at the heart of shaping exceptional onboard experiences for our travelers. This isn't your typical 9-to-5 job—you'll be on the move, traveling between Paris, London, Brussels, and Amsterdam, driving performance, elevating customer satisfaction, and fostering a strong team culture.
Key Responsibilities:
- Lead and inspire the Onboard Services team across multiple locations, driving outstanding customer service and operational excellence.
- Analyze customer feedback and implement action plans to enhance the traveler experience in real-time.
- Develop and support your team, ensuring everyone grows and thrives in their roles, no matter where they are.
- Foster a positive, supportive culture and engage with stakeholders across borders to achieve key performance indicators.
- Promote safe practices and minimize risks to ensure a secure environment for all, wherever you go.
Requirements
- Fluent in Dutch and English; French is a plus.
- Proficient in using computer systems and software.
- At least 3 years of experience managing a team of managers.
- Proven ability to embed and drive a customer-focused service culture.
- Experience in the catering, service, or travel industry.
- Strong analytical skills and the ability to engage confidently with all levels of the company.
- Thrive in a dynamic environment, comfortable with frequent travel and changing priorities.
Benefits
- A competitive pay package, discussed during the interview.
- 36 hours per week + extra days off and other benefits
- The opportunity to work in a dynamic, international environment with frequent travel.
- A role where you can truly make a difference in the customer experience across multiple cities.
-
Customer Experience Representative
il y a 17 heures
Bruxelles, Région de Bruxelles, Belgique Royal Caribbean Group Temps pleinWe are seeking a Customer Experience Representative to join our team at Royal Caribbean Group. As a key member of our customer-facing staff, you will play a vital role in ensuring that our guests receive exceptional service and support throughout their stay.**Job Description:**In this role, you will be responsible for resolving guest issues and concerns,...
-
Presales Solution Consultant, Customer Experience
il y a 4 semaines
Bruxelles, Région de Bruxelles, Belgique ServiceNow Temps pleinPresales Solution Consultant, Customer Experience (CX) and Industry WorkflowsFull-timeEmployee Type: RegularRegion: EMEA - Europe, Middle East and AfricaWork Persona: FlexibleAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for...
-
Junior Customer Experience Consultant
il y a 1 jour
Bruxelles, Région de Bruxelles, Belgique Delaware Temps pleinCareers divider Jobs divider Junior Customer Experience Consultant (Filled) divider Junior Customer Experience Consultant (Filled) Microsoft, information management, no experience, consultant Belgium share on Please note that this position has been filled for September. "As a Customer Experience Consultant, my job is very diverse:...
-
Presales Solution Consultant, Customer Experience
il y a 4 semaines
Bruxelles, Région de Bruxelles, Belgique TN Belgium Temps pleinSocial network you want to login/join with:Presales Solution Consultant, Customer Experience (CX) and Industry Workflows, BrusselsClient:ServiceNowLocation:BrusselsJob Category:OtherEU work permit required:YesJob Reference:014e7f15e6c7Job Views:4Posted:19.02.2025Expiry Date:05.04.2025Job Description:The Presales Solution Consultant is a technical subject...
-
Presales Solution Consultant, Customer Experience
il y a 4 semaines
Bruxelles, Région de Bruxelles, Belgique Servicenow Temps pleinCompany DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...
-
Presales Solution Consultant, Customer Experience
il y a 1 jour
Bruxelles, Région de Bruxelles, Belgique ServiceNow Temps pleinJob DescriptionThe Presales Solution Consultant is a technical subject matter expert with the advanced ability to develop, position and deliver product-specific solutions during sales cycles while achieving quarterly and annual sales objectives for an assigned territory. As Presales Solution Consultant for our Customer Workflows business unit, you...
-
Customer Success Manager
il y a 2 semaines
Bruxelles, Région de Bruxelles, Belgique TN Belgium Temps pleinSocial network you want to login/join with:As a CSM, your primary responsibility will be to foster positive relationships with clients and enhance the quality of our services to ensure unparalleled customer satisfaction. You will play a crucial role in coordinating, communicating, and managing various functions to deliver exceptional customer...
-
Customer Success Manager
il y a 1 jour
Bruxelles, Région de Bruxelles, Belgique DIGITAL REALTY Temps pleinYour role We are seeking a highly skilled and motivated Customer Success Manager to oversee the end-to-end delivery of operational services for our strategic customers. This role is crucial in ensuring seamless service excellence with customer success at the core of our culture. The ideal candidate will have a strong background in client engagement,...
-
Customer Success Manager
il y a 2 semaines
Bruxelles, Région de Bruxelles, Belgique Pentera Security Ltd Temps pleinCustomer Success Manager - France and BeneluxAbout The PositionMust be based in Belgium (Remote position)Join Pentera and take your career to the next level in cybersecurity. As a leader in Automated Security Validation, we help businesses around the world safely emulate real-world attacks to uncover their vulnerabilities—just like the world's best red...
-
Customer Succes Manager
il y a 4 semaines
Bruxelles, Région de Bruxelles, Belgique Televic Temps pleinTelevic Education develops high-quality educational technology. Our flagship product is assessmentQ, a digital exam platform. It is a SaaS solution that allows our customers to evaluate, grow, certify knowledge & skills and is used daily in hundreds of classrooms, training and exam centers, educational publishers, public authorities and companies...
-
Customer Success Manager
il y a 3 semaines
Bruxelles, Région de Bruxelles, Belgique Pentera Temps pleinMust be based in Belgium (Remote position)Accelerate Your Career in CybersecurityJoin Pentera and take your career to the next level in cybersecurity. As a leader in Automated Security Validation, we help businesses around the world safely emulate real-world attacks to uncover their vulnerabilities—just like the world's best red teams. At Pentera, you'll...
-
Customer Success Manager
il y a 3 semaines
Bruxelles, Région de Bruxelles, Belgique Pentera Temps pleinMust be based in Belgium (Remote position) Accelerate Your Career in Cybersecurity Join Pentera and take your career to the next level in cybersecurity. As a leader in Automated Security Validation, we help businesses around the world safely emulate real-world attacks to uncover their vulnerabilities—just like the world's best red teams. At Pentera,...
-
Customer Solutions Manager
il y a 2 semaines
Bruxelles, Région de Bruxelles, Belgique Snatch UP Temps pleinCustomer Solutions Manager - Architectural ServicesLocation: [Insert Location]Experience: [Insert Experience Level]Job Type: [Insert Job Type]Job DescriptionA fast-growing technology startup in the Architectural Services industry seeks a dynamic Customer Solutions Manager to drive sales by bridging technical expertise and business needs. This remote role (EU...
-
Domain Architect – Customer Experience Solutions
il y a 5 jours
Bruxelles, Région de Bruxelles, Belgique Ypto Temps pleinCustomer Experience Solutions is responsible for customer-facing IT systems of SNCB, including commercial channels and products, passenger information systems and systems for stations, facilities and buildings. As a Domain Architect you are responsible for the IT architecture of a business domain at enterprise level. You work together on the corporate...
-
Sales and Customer Experience Coordinator
il y a 5 jours
Bruxelles, Région de Bruxelles, Belgique GOBOX Temps plein**Responsibilities**The successful candidate for the position of Sales and Customer Experience Coordinator will be responsible for creating a welcoming environment, engaging with customers, and driving sales growth through effective communication and relationship-building skills.
-
Customer Success Manager
il y a 2 semaines
Bruxelles, Région de Bruxelles, Belgique Codit Temps pleinAs a CSM, you'll build strong client relationships, enhance service quality, and ensure top customer satisfaction by coordinating, communicating, and managing key functions for exceptional experiences.About the JobResponsibilitiesStaying updated on industry trends: Proactively stay informed about industry trends and best practices, applying this knowledge to...
-
Customer Success Manager
il y a 2 semaines
Bruxelles, Région de Bruxelles, Belgique Vendorvue BV Temps pleinAs a Customer Success Manager at Vendorvue, you'll be instrumental in enhancing the compliance experience for procurement teams. You'll build strong relationships with clients, understanding their unique needs and ensuring they get the most out of our platform.You'll tackle challenges in onboarding new customers, guiding them through our features, and...
-
Customer Success Manager
il y a 3 semaines
Bruxelles, Région de Bruxelles, Belgique Prezly - PR Software Temps pleinImportant: While this is a fully remote role, we only accept candidates within a 2-hour time difference from CET (Central European Timezone).At Prezly, "Customer Delight" isn't just a phrase – it's the heartbeat of our company. As a bootstrapped organization, our customers are our lifeblood. Their success drives our success, and their satisfaction shapes...
-
Senior Customer Success Manager
il y a 4 semaines
Bruxelles, Région de Bruxelles, Belgique Joomag Temps pleinSenior Customer Success Manager (Europe-based, Remote)Trusted by over 5,000 customers and millions of users, Joomag is a digital publishing and content experience platform that helps companies easily create and deliver interactive publications from PDFs or templates. We provide in-depth analytics and behavioral insights to optimize your content strategy,...
-
Digital Analyst Genk, Brussels ·
il y a 2 semaines
Bruxelles, Région de Bruxelles, Belgique Customer Collective Temps pleinDignify focuses on everything that deals with artificial intelligence (AI) and machine learning, specifically in a marketing context. We bring data scientists and engineers with deep technical expertise together with marketeers, growth hackers, and marketing automation experts from our sister companies of the Customer Collective.Together we bridge the entire...