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Customer Experience Representative
il y a 1 semaine
We are seeking a Customer Experience Representative to join our team at Royal Caribbean Group. As a key member of our customer-facing staff, you will play a vital role in ensuring that our guests receive exceptional service and support throughout their stay.
**Job Description:**
In this role, you will be responsible for resolving guest issues and concerns, extending assistance to resolve problems, and ensuring a strong guest satisfaction disposition. You will also possess outstanding hospitality skills, focused customer service abilities, strong communication skills, and effective decision-making capabilities.
**Required Skills and Qualifications:**
- Minimum one-year experience in a customer contact position within the hotel field or related industry.
- Minimum one-year cash handling experience and an understanding of US currency and exchange rates required.
**Benefits:**
This role offers competitive compensation and benefits package, including opportunities for career growth and professional development within the Royal Caribbean Group organization.
