Customer Care Representative B2B Exe/KLA
il y a 2 semaines
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Customer Care Representative B2B Exe/KLA, nullClient: Orange Business Services
Location:Job Category: Other
EU work permit required: Yes
Job Reference:8837c4cf254a
Job Views:Posted:Expiry Date:17.04.2025
Job Description:Ready to make digital transformation happen in our B2B Department? Of course, you know Orange as a real challenger in Telecom and ICT Solutions. But what you might not know yet, is that we are continuously investing in excellent Delivery for our B2B clients. This way, we can log into all of tomorrow's challenges. Maybe your talent could speed up our transformation even more. Sounds good? Then you might be glad to know that we are looking for an enthusiastic Customer Care Representative B2B at Evere.
Your Mission:
- Be the end-to-end link between Orange and a portfolio of Business Customers starting from the signing of contract, to control of quality, provisioning, as to the end of the customer life cycle.
- Interact with the customer in a pro-active way whenever possible.
Key responsibilities:
- Respond to inbound calls, make outbound calls and treat mails from dedicated customers (single point of contact ensuring at all time a full view on customer file = portfolio management).
- Answer customers' questions & solve problems while respecting KPI's, dispatch towards the Back Office team if necessary depending on customers' need.
- Have an all-time availability insurance for portfolio customers and make sure that the SLA defined with the customer is respected.
- Give on-site support, participate in customer visits and internal customer meetings on Account Manager's request.
- Communicate information on customers throughout all involved departments being sales, post-sales and marketing.
- Perform proactive contacts with customers to ensure a perfect follow-up of their file.
Your profile:
- 1 to 3 years customer care experience.
- Office applications & Orange tools knowledge.
- Commercial flair.
- Good listening skills.
- Diplomatic and stress resistant.
- Fluent in Dutch/French and good knowledge of English.
Interested? Apply now.
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