Guest Experience Representative

il y a 6 jours


Bruxelles, Région de Bruxelles, Belgique Royal Caribbean Group Temps plein

Are you a people person with a passion for delivering exceptional customer service? Do you enjoy working in a fast-paced environment and adapting to changing situations?

About the Job

We are seeking a Guest Experience Representative to join our team at Royal Caribbean Group.

Key Responsibilities:

  • Provide exceptional customer service by actively listening to and addressing guest concerns.
  • Maintain a high level of product knowledge to assist guests with their inquiries.
  • Work effectively in a fast-paced environment and adapt to changing situations.
  • Collaborate with other departments to ensure seamless guest experience.
  • Participate in ongoing training and development to enhance your skills and knowledge.

Requirements:

  • Minimum one-year experience in a customer contact position within the hotel field or related industry.
  • Minimum one-year cash handling experience, and an understanding of US currency and exchange rates required.
  • Proven customer service skills to interact appropriately with guests in a considerate, Professional and positive manner by showing concern and listening actively.
  • Ability to communicate tactfully with guests, department heads and shipboard employees to resolve problems and negotiate resolutions.
  • Ability to operate basic office equipment, including telephones, computers and copy machines.
  • Completion of high school or basic education equivalency preferred.

Why Join Us:

  • A diverse and inclusive work environment.
  • Ongoing training and development opportunities.
  • A competitive salary and benefits package.


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