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Customer Experience Manager
il y a 3 semaines
Hospitality Talents, a recruitment agency specialized in Hospitality profiles, is currently looking for an experienced Customer Experience Manager for our client, a leading train operator.
As Customer Experience Manager, you'll be at the heart of shaping exceptional onboard experiences for our travelers. This isn't your typical 9-to-5 job—you'll be on the move, traveling between Paris, London, Brussels, and Amsterdam, driving performance, elevating customer satisfaction, and fostering a strong team culture.
Key Responsibilities:
- Lead and inspire the Onboard Services team across multiple locations, driving outstanding customer service and operational excellence.
- Analyze customer feedback and implement action plans to enhance the traveler experience in real-time.
- Develop and support your team, ensuring everyone grows and thrives in their roles, no matter where they are.
- Foster a positive, supportive culture and engage with stakeholders across borders to achieve key performance indicators.
- Promote safe practices and minimize risks to ensure a secure environment for all, wherever you go.
Requirements
- Fluent in Dutch and English; French is a plus.
- Proficient in using computer systems and software.
- At least 3 years of experience managing a team of managers.
- Proven ability to embed and drive a customer-focused service culture.
- Experience in the catering, service, or travel industry.
- Strong analytical skills and the ability to engage confidently with all levels of the company.
- Thrive in a dynamic environment, comfortable with frequent travel and changing priorities.
Benefits
- A competitive pay package, discussed during the interview.
- 36 hours per week + extra days off and other benefits
- The opportunity to work in a dynamic, international environment with frequent travel.
- A role where you can truly make a difference in the customer experience across multiple cities.
Requirements
Fluent in Dutch and English; French is a plus. Proficient in using computer systems and software. At least 3 years of experience managing a team of managers. Proven ability to embed and drive a customer-focused service culture. Experience in the catering, service, or travel industry. Strong analytical skills and the ability to engage confidently with all levels of the company. Thrive in a dynamic environment, comfortable with frequent travel and changing priorities.
