Customer Experience Manager- Customer Care

il y a 5 jours


Bruxelles, Région de Bruxelles, Belgique Hospitality Talents - Recruitment Agency Temps plein
Hospitality Talents , a recruitment agency specialized in Hospitality profiles, is currently looking for an experienced Customer Experience Manager for our client, a leading train operator. This isn't your typical 9-to-5 job—you'll be on the move, traveling between Paris, London, Brussels, and Amsterdam, driving performance, elevating customer satisfaction, and fostering a strong team culture.

Lead and inspire the Onboard Services team across multiple locations, driving outstanding customer service and operational excellence.
Develop and support your team, ensuring everyone grows and thrives in their roles, no matter where they are.
Fluent in Dutch and English; French is a plus.
Proficient in using computer systems and software.
At least 3 years of experience managing a team of managers.
Proven ability to embed and drive a customer-focused service culture.
Experience in the catering, service, or travel industry.
The opportunity to work in a dynamic, international environment with frequent travel.
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